Epic Beaker Application Analyst - Hybrid

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Bachelor’s Degree preferred or a combination of college education and 5-7 years of relevant experience.

Experience / Qualifications

• Epic Certified in respective application upon hire or obtain within 9 months of employment
• Proficient in Microsoft applications including Word, Excel, and PowerPoint
• Preferred DI certified
• Preferred but not required Medical Technologist/MT
• Prior analyst experience working with a Laboratory Information System (LIS)
• Work history/knowledge of Laboratory operations.
• Prior experience with the Epic Beaker Lab system a plus.
• Strong interpersonal communication and organization skills required.
• Work history in Healthcare required.

Position Summary

The Epic Beaker Application Analyst supports the mission of JMC by configuring and supporting clinical applications within the Epic electronic health record (EHR) software. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patient’s providers and clinics, Care Aware, and Beaker Anatomic Pathology, with a focus on quality outcomes for our member organizations.

• Perform complex build and configuration within Inpatient Applications for interfaced products as well as anything related to Orderable/Performable test or procedure.
• Participates in planning, implementation and go-live activities for the assigned application which will include being on-site with the customer, gathering specifications, discovery questions, capturing process gaps, demonstrating Epic foundation build and workflow design, and tracking risk/issues and requests.
• Comprehends and practices standards such as shared vs separate build guidelines, change control process, Guiding principles, Affiliate naming and numbering convention, data migration, support incident tracking and optimization request process for affiliates.
• Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners, and customers in a consistent manner.
• Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
• Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
• Actively monitors assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.
• Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership.  Facilitates workflow adoption on new processes.
• Participates in system testing events by executing scripts.  Accurately documents and reports any noted errors or deficiencies.
• Provides support to departments/end users during system upgrade and optimization activities
• Executes assigned tasks under the supervision of senior team members/management.  Tasks are completed within specified time frame.
• Utilizes system knowledge and available resources to address routine issues. 
• Actively participates in departmental and customer team meetings.  Provides input, and acts as a team resource by taking notes or other support activities.
• Maintains up-to-date application knowledge for assigned applications/process areas.  Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.
• Actively participates in testing of downtime processes.  Activities may include executing test scripts, working with end users or other tasks to support downtime activities.
• Participates in discussions related to the development of training content for users.  Provides support to formal training classes when necessary in the form of proctoring, materials preparation or other tasks as necessary.
• Performs other duties as assigned.

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization.  Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. 

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments.  Works well with others, build consensus, and ensures cooperation to complete tasks and positive workflow. 

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations.  Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments.  Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things.  Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes.  Accepts new ways of doing things and adapts to change.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner.  Is adept at tailoring the message to fit the interests and needs of the audience.  Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect.  Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics.  Challenges bias and intolerance.  Develops all-inclusive groups in the realms of social interaction and communication.  Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

Requires sitting for long periods of time, use of computer and other telecommunication devices.  Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated.

Threshold Requirements

• These threshold requirements are required and completed on a yearly basis
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
  • TB/PPD Surveillance Program
  • Maintenance of required professional licensing and/or certification(s).

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.