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Job Posting Title:
Epic Patient Access Analyst
Location:
Dallas - Shared Services
Additional Posting Details:
Monday - Friday
8:00am - 5:00pm with after-hours support for upgrades
Job Description:
Duties/Responsibilities
- Provide regular status reports to management as required
- Lead meetings as required and participate on committees as directed
- Participate in customer discussion offering suggestions and recommendations
- Maintain a positive image when dealing with deadlines and demanding, highly stressful situations
- Organize discovery sessions to identify the operational needs of the organization
- Mentor analysts dedicated to assigned application
- Work independently on all tasks, including but not limited to facilitation of both internal and external customer meetings
- Work all levels of incidents and change orders independently
Analysis Functions:
- Analyze any customer-reported problems to determine corrective action and provide timely feedback
- Work with all IT and Empower teams to identify appropriate solutions for various operational and technical needs
- Identify the most appropriate methods for build and report distribution
- Work independently on all tasks, including but not limited to facilitation of both internal and external customer meetings
Reporting Functions:
- Build and maintain Reporting Workbench reports
- Answer questions by interpreting data at a deeper level and providing actionable recommendations
Documentation and Testing Functions:
- Ensure department documentation is at current levels
- Preform application and integration testing for the assigned module
- Perform validation testing with end users to gain operational acceptance and feedback to new build components/optimization projects
Interpreting Workflows Functions:
- Understand and can analyze Epic workflows
- Assist with translation of workflow based report requests to specific data points required for report development
Third Party Applications Function:
- Support integration with third party applications, when applicable
Required Skills/Abilities
- High school diploma or equivalent
- One or more Epic Certifications in Patient Access related applications - Cadence, Prelude, Grand Central, Welcome, Referrals, Eligibility (RTE)
- Candidates must live or be willing to relocate to the Dallas-Forth Worth metroplex
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