Job Description:
The ERP Analyst will serve as the primary internal resource for our business as we embark on our SAP S4/HANA journey. The ERP Analyst will work closely with our regional SAP team and serve as the on-site “go-to” for day-to-day SAP support, enhancements, and continuous improvement of business processes enabled by SAP. The ERP Analyst’s role is to maintain and improve efficient information systems and operations systems in support of core organizational functions. This individual will apply proven communication, analytical, and problem-solving skills to identify, communicate, and resolve systems issues to maximize the benefits of IT system investments.
Responsibilities
- Support the day-to-day operation of the SAP S/4HANA ERP system
- Ownership of incident resolution (1st level), root-cause analysis, and coordination with SAP support and the regional SAP experts for more complex issues
- Manage and execute system enhancements, configurations, and process improvements in SAP S/4HANA and related systems
- Work closely with production/manufacturing, inventory, planning, logistics, and finance teams to align SAP system usage with business operations
- Serve as the liaison between business functions (manufacturing, supply chain, procurement, finance, sales/distribution) and the SAP support team to ensure that system functionality aligns with business needs
- Coordinate setup, maintenance, and troubleshoot issues related to EDI and customer-specific label requirements
- Document business processes, system flows, and configurations; assist with change-management (user training, process documentation, SOPs)
- Monitor system performance, identify opportunities for optimization (e.g., master-data cleanup, process redesign, reporting enhancements)
- Partner with regional experts and third-party consultants to ensure best practices, compliance with standards, and knowledge transfer to the business
- Participate in periodic reviews of system functionality, evaluate new SAP modules/add-ons, and recommend improvements
- Maintain system access and ensure proper separation of duties exists
Position Requirements
Formal Education & Certification
- College diploma or university degree in the field of computer science, information science, management information systems, or business administration, and 4 years of related work experience.
Knowledge & Experience
- Experience in systems analysis or business systems support in a manufacturing setting is required, Automotive industry preferred
- Experience working with ERP systems; direct exposure to SAP (especially S/4HANA) is a strong plus
- Solid understanding of manufacturing operations (e.g., production, inventory, supply chain, procurement, quality) and how they integrate with ERP systems
- Excellent analytical, problem-solving, and communication skills, with the ability to translate between business users and technical teams
- Strong documentation skills (process flows, functional specs, testing scripts).
- Comfortable working independently (given you’ll be the only ERP Analyst on site) but also capable of collaborating with remote/regional SAP experts
- Willingness to engage in change management, user training, and continuous process improvement
- Experience supporting automotive EDI preferred
- SAP certification (e.g., SAP S/4HANA Associate) or equivalent preferred
Personal Attributes
- Good project management skills
- Excellent written and oral communication skills
- Excellent listening and interpersonal skills
- Ability to conduct research into systems issues and products as required
- Ability to communicate ideas in both technical and user-friendly language
- Highly self-motivated and directed
- Keen attention to detail
- Proven analytical, critical thinking, and creative problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
