ERP Manager Tech - Lead to Cash

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the Role

The ERP Manager Tech - Lead to Cash plays a critical role in enabling Haleon's enterprise processes through scalable, standardized, and future-ready technology solutions. This position serves as the enterprise-wide technology owner for key Lead to Cash processes within SAP ERP environments, ensuring solutions are designed, governed, delivered, and continuously improved across markets and functions.

As a key partner to Business Process Owners and stakeholders, the Solution Manager drives the transition from fragmented legacy processes to integrated, globally aligned, and digitally enabled operations. The role supports Haleon's transformation agenda by promoting standardization, operational excellence, compliance, and business growth.

The position requires deep expertise in SAP S/4HANA and SAP ECC Lead to Cash processes, including:

• Lead Generation
• Lead Management
• Sales Execution
• Order Management
• Invoicing
• Payment Collection
• Cash Collection

Role Responsibilities

Solution Ownership

• Own the global functional solution, technical standards, governance processes, operational models, and documentation for the end-to-end ERP process.
• Define and maintain global solution blueprints, technical decision-making frameworks, IT controls, and policies.
• Drive standardization and harmonization of ERP solutions across markets and business functions.

Solution Design & Transformation

• Support business process design and continuous improvement activities across all transformation phases, including Design, Build, Test, Deploy, and Sustain.
• Contribute to design authority decisions for the Lead to Cash process area.
• Act as the custodian of the global template, ensuring adherence to SAP S/4HANA and SAP ECC design principles during deployments.
• Collaborate with Business Process Owners, SMEs, Data teams, and Solution Owners to deliver integrated end-to-end solutions.

ERP Operations & Service Management

• Manage and deliver business-as-usual enhancements within SAP ECC and SAP TPM environments.
• Provide functional expertise to resolve operationally critical SAP issues.
• Lead lifecycle management activities for legacy SAP solutions, including upgrades, regulatory changes, tax updates, and IT controls compliance.

Governance & Decision-Making

• Resolve cross-functional process issues, dependencies, and conflicts.
• Ensure adherence to global standards and governance frameworks while minimizing local deviations.
• Define and monitor process KPIs, controls, and continuous improvement mechanisms.

Cross-Functional Collaboration

• Partner with Business Process Owners, Process Experts, Local Process Experts, and Functional Leaders to embed sustainable process improvements.
• Ensure effective integration across interconnected business processes such as Lead-to-Cash (L2C), Source-to-Pay (S2P), and Record-to-Report (R2R).
• Collaborate with Data, Compliance, Cyber Security, Architecture, Testing, and Change Management teams.

Continuous Improvement & Innovation

• Ensure high availability and reliability of ERP processes through close partnership with Technology Support teams.
• Identify opportunities to improve, simplify, automate, and digitize business processes.
• Drive the evolution of ERP capabilities to support Haleon's long-term strategic objectives and growth agenda.

Essential Qualifications

• 15+ Years of Experience
• Proven experience delivering SAP solutions across Lead-to-Cash (L2C) and Net Revenue Management domains.
• Strong understanding of SAP S/4HANA and SAP ECC environments.
• Ability to align business processes with organizational objectives and drive process improvement.
• Experience managing end-to-end ERP solution design, delivery, governance, and operations.
• Strong stakeholder management skills with the ability to influence senior leaders and cross-functional teams.
• Demonstrated ability to navigate complex environments and make sound enterprise-wide decisions.
• Understanding of how business processes connect with data, systems, controls, and integrations.
• Strong communication, collaboration, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced and evolving environment.

Preferred Qualifications

• Experience leading or supporting large-scale ERP transformation programs.
• Experience working within global, matrixed organizations.
• Knowledge of SAP Trade Promotion Management (TPM) solutions.
• Familiarity with enterprise architecture, governance frameworks, cybersecurity, compliance, and testing practices.
• Experience driving automation, digitization, and process simplification initiatives.
• Enterprise-first mindset with a focus on standardization and scalable solutions.
• Demonstrated resilience, adaptability, and a solutions-oriented approach.
• Strong organizational skills and the ability to perform effectively in ambiguous environments.
• Experience partnering with senior business leaders, Business Process Owners, and global functional teams.
• Continuous improvement and innovation mindset focused on delivering long-term business value.

Location – this role is based in: Bangalore, India

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 Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.