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Buffalo, New York, United States
Hybrid
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.
Job Title:
ERP Process Analyst - AftermarketReporting To:
Workstream LeadWork Schedule:
Hybrid – Buffalo, NYWe are seeking an Aftermarket (AM) Process Analyst to support our Business Modernization Program.
Moog is undertaking a major ERP transformation, referred to as the Business Modernization Program, that spans multiple functional areas across our global enterprise. As a company of more than 14,000 employees operating in 24 countries, Moog is known for its culture of trust, innovation, and technical excellence.
As the Aftermarket (AM) Process Analyst, you will provide workstream support, contribute to process governance, and ensure high-quality documentation. You will operate within the Maintenance, Repair, & Overhaul (MRO) team and contribute across all transformation phases, including discovery, design, build, test, deploy, and post-go-live stabilization. A key objective of the program is the development of a scalable Global Template, adaptable to varying site sizes and operational complexities.
You will be required to demonstrate effective collaboration across Business Operating Groups, IT, and global site teams, supported by exceptional communication skills and can engage and influence stakeholders.
*You will have an onsite schedule at a Moog facility.
To qualify for the Aftermarket Process Analyst, here is what you will need to bring with you:
Typically, a bachelor's degree in a technical or business discipline, or equivalent professional experience
Over (3) years of experience in MRO sales and/or services
Foundational knowledge of ERP systems and MRO processes is strongly preferred.
Advanced Experience in MRO environments, such as:
Understanding of Aerospace & Defense business operations is preferred
Repair operations and Contract/PO requirements
Customer Relationship Management (CRM)
Field Service Locations (FSLs), depots, partnerships and/or repair stations
Parts management, including Asset Management and Trading processes
Strong analytical, organizational, and problem-solving capabilities
Effective written and verbal communication skills across multiple organizational levels with the ability to articulate organizational objectives to colleagues, stakeholders, and technical teams.
Ability to collaborate with cross-functional partners (e.g., Procurement, Finance, Supply Chain, Operations, HR, and IT).
High attention to detail with the ability to maintain a broader business perspective
Demonstrated ability to manage multiple priorities and meet deadlines
Willingness to support approximately 30% travel, both domestic and international.
As the Aftermarket Process Analyst, you will be responsible for the following:
Business Process & Requirements Support
Identify, gather, document, and refine business requirements in collaboration with site-based Subject Matter Experts (SMEs)
Translate requirements into comprehensive process documentation, value stream maps, and system blueprints
Consolidate site-specific requirements into a standardized global MRO template
Solution Design & Process Improvement
Identify, design, and implement MRO solutions within SAP S/4HANA aligned to business objectives
Develop end-to-end business processes across MRO, ERP, and integrated systems to drive operational efficiency
Support process improvement initiatives, validating and optimizing workflows for enhanced performance
Testing, Deployment & Readiness
Participate in unit, functional, and system integration testing for SAP and MRO applications, including operational technology components
Ensure system configurations align with documented business and site requirements
Execute User Acceptance Testing (UAT), training, and deployment readiness activities in coordination with Business Adoption teams
Aid in go-live readiness and post-deployment stabilization activities
Data, Documentation & Training
Facilitate master data cleansing and preparation activities to ensure data integrity and consistency
Develop and maintain key documentation, including:
Process Definition Documents (PDDs)
Process flows (PFLs) and value stream maps
Functional Specification Documents (FSDs)
Test scripts and training materials (QRGs, simulations, presentations)
Collaboration & Agile Support
Build and maintain strong working relationships with internal teams, external vendors, and system integrators
Coordinate meetings, workshops, and stakeholder communications to ensure alignment and progress
Execute Agile activities, including backlog management, user story development, and retrospectives
Define, monitor, and report on business KPIs and performance metrics
How We Care for You:
Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
Culture: Warm, respectful, family-like environment driven by our 12 core values.
Multiple Employee Resource Groups led by our employees, open and welcoming to all.
#LI-ONSITE
Salary Range Transparency:
Buffalo, NY $100,000.00–$125,000.00 AnnuallySalary Range Disclaimer
The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.
This position requires access to U.S. export-controlled information.
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.
No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.