Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

ServiceMac is a mortgage subservicing company supporting multiple clients with diverse business needs, goals, and servicing requirements. The Escrow Servicing Operations Specialist is responsible for ensuring the accuracy and quality of escrow-related updates while maintaining a strong customer service focus. The Escrow Servicing Operations Specialist is responsible for processing activities related to Flood Insurance, including flood premium disbursements, flood zone determination review, policy and coverage maintenance, and lender-placed flood insurance.

HOW YOU'LL CONTRIBUTE

• Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers.
• Monitor service delivery, productivity, and quality standards for flood insurance, including flood zone determinations, policy renewals, and coverage adequacy
• Process escrow-related documents and disbursements accurately and timely.
• Research exceptions and process off-cycle requests.
• Perform general account maintenance.
• Research and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted.
• Ensure compliance with applicable regulatory and legal requirements, including investor guidelines, the Flood Disaster Protection Act, and National Flood Insurance Program (NFIP) requirements.
• Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time.
• Perform basic mathematical calculations related to escrow servicing.
• Maintain accurate accounting of escrow disbursements.

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

• Preferred Bachelors Degree
• 1+ years of experience working in a mortgage environment, preferably Mortgage Loan Servicing

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Strong written, presentation and verbal communication skills
• Problem solving skills
• Organized
• Proficiency in MSOffice, including Microsoft Word, Excel, and Outlook
• Knowledge of Mortgage Servicing requirements including, but not limited to, RESPA, CFPB regulations, Flood Disaster Protection Act, NFIP and flood insurance carrier requirements, etc.

 

Pay Range: $18.46-$24.62 Hourly

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.