ETIC, Atlassian Technical Support - Associate

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Associate

Job Description & Summary

We are seeking Associate Level 2 and 3 Atlassian Products Support Engineers to join our team. In this role, you will be pivotal in providing technical support for Atlassian products such as Jira and Confluence. You will collaborate with our clients and partners to deliver effective support solutions that align with their business requirements.


You will be part of a team that reports to the Cloud Service Delivery Director and will be an integral part of the team based in Cairo, as well as those delivering client transformation programs across the PwC Global Network, including the UK, the Netherlands and Germany.

 

As an Atlassian Products Support Engineer, you will:

• Provide technical support for Atlassian products, ensuring adherence to best practices and standards

• Manage and optimize application performance, security, and operational tasks

• Troubleshoot and resolve technical issues related to Jira, Confluence, and associated tools

• Work closely with other support engineers, developers, architects, and project managers within our organization

• Managing Jira Projects and Confluence Spaces on both Cloud and self-hosted versions

• Support daily tickets and requests on both Jira and Confluence, to create new Jira projects, workflows, custom fields, and Confluence Spaces
   

Required Skills:

• Bachelor’s degree in Computer Science, Engineering, or a related field

• A minimum of 2 years of experience in the Applications Technical Support Domain

• Proficient in supporting Atlassian products, particularly Jira and Confluence

• Familiarity with application support tools and methodologies

• Experience with scripting and automation tools

• Knowledge of IT service management and agile methodologies

• Strong communication and interpersonal skills

• Proficiency in English
   

Desirable:

• Atlassian Certified Professional (ACP-620) Managing Jira Cloud Projects Certification or Similar Atlassian Certification

 
Essential skills & attributes:

• Excellent oral and written communication skills as well as basic presentation skills

• Ability to work within a fast-paced & unstructured environment.

• Excellent time management, communication and organizational skills

• Ability to interact efficiently and collaborate with team members

Education:
University
Bachelors education in a Computer Science/ IT / Communications Engineering

Desired Languages:
Fluent (English) - Speaking and Writing

What we offer:

• Flexible working arrangements (Flex-work, Home Office)

• Refer-a-Friend – get a bonus in the employee referral program 

• Wide range of leading-edge trainings (including language courses)

• Family Medical Insurance

• Yearly Bonus
  
  
  This position offers the opportunity to develop your technical skills while working in a dynamic and supportive environment. If you are passionate about providing exceptional support for industry-leading software products, we would like to hear from you.

  

At PwC, The skills we look for in future employees. All our people need to demonstrate the skills and behaviors that support us in delivering our business strategy.

This is important to the work we do for our business, and our clients. These skills and behaviors make up our global leadership framework, ‘The PwC Professional’.

The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical and digital, global and inclusive, and relationships.

We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.
 

Whole leadership : The ability to lead yourself and others to make a difference and create a positive impact in a responsible, authentic, resilient, inclusive and passionate manner.

Global acumen: The ability to operate and collaborate effectively with a mindset that transcends boundaries and embraces diverse perspectives.

Technical and Digital : Focus on fast growing technologies and how to make use of them towards digital transformation.

Business acumen: The ability to bring business knowledge, innovation and insight to create distinctive value for clients and PwC.

Relationships: The ability to build relationships of high value which are genuine and meaningful.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Atlassian, Atlassian Confluence, Atlassian JIRA, Support Tools

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, CrowdStrike, Dynatrace APM, Emotional Regulation, Empathy, FinOps Operating Model, Google Cloud Platform, Inclusion {+ 13 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date