Job Title
EUC Engineer
Job Description
So, who are we?
IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn’t pivot to innovation; it’s how we’ve always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that’s rare in established businesses.
The bar is high – bring a curious and forward-thinking mindset and we’ll give you the platform to define what comes next.
Join us at IG – the future gets built here.
Your Team:
The Workplace Technology team delivers a reliable, secure, and high-quality end-user computing experience across IG. Based in offices across APAC, we provide hands-on and remote support to colleagues, working closely with global IT teams and third-party partners across Windows, macOS, collaboration, audiovisual, and endpoint management platforms.
Your role in the Team’s Success:
As a Desktop Services Engineer, you are a frontline ambassador for IT, making sure colleagues in Tokyo and across the region receive timely, professional support. You’ll take ownership of incidents and requests, advocate for the end user, and work with global escalation teams to restore service quickly. Beyond day-to-day support, you’ll help improve the processes, tools, and standards across our end-user computing environment. Your technical knowledge and proactive mindset will directly influence service quality, user satisfaction, and operational efficiency.
What you’ll do:
- Provide on-site desktop support in the Tokyo office and remote support to users in other locations, resolving issues at first contact wherever possible
- Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools
- Support Windows and macOS environments, including device builds, deployments, upgrades, and administration of core EUC technologies such as Active Directory, Entra ID, and endpoint management tools
- Support audio-visual systems, meeting room technology, and workstation testing and rollouts, as well as business-critical users including the trading floor and senior stakeholders
- Manage vendor relationships, local procurement, and asset management, and help coordinate the IT elements of Business Continuity, Tech & Ops Risk, and Vendor Risk Management in Tokyo
- Identify opportunities for service improvement, automation, and efficiency, working with global support and escalation teams
What You’ll Need:
- Hands-on Active Directory administration experience
- Experience supporting Windows and macOS environments in a medium to large organization, with strong knowledge of desktop hardware, operating systems, and end-user software
- Experience supporting users in a Microsoft 365 environment, including collaboration and audiovisual tools such as Microsoft Teams
- Familiarity with endpoint management tools (e.g. SCCM, Intune, Jamf or equivalent) and ITSM platforms such as ServiceNow
- Excellent communication skills and a strong customer service mindset, with the ability to prioritize workload and work under pressure to tight deadlines
- Desirable: experience supporting a mobile workforce, senior stakeholders, or trading floor environments; endpoint security, VPN, or remote access (e.g. Zscaler); Microsoft Teams Rooms; relevant certifications
The perks:
Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.
- Flexible and hybrid working
- Gym membership reimbursement of up to ¥110,000 per year
- Employee Assistance Programme for employees and their families
- Health and wellbeing benefits
- Comprehensive global and local onboarding programme
- Strong employee community and social initiatives
Number of openings
1
