Event Programmer

Job Summary:

JOB DESCRIPTION – EVENT PROGRAMMER

Location: Tokyo, Japan

Division: Ticketmaster APAC

Line Manager: Director of Operations

Contract Terms: Permanent, Full Time

THE TEAM

Global Field Support & Operations organization has the mission to build a global support & operations centre of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.

Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs.

We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge on our ticketing products is also key in improving our service proposition and solving for our clients’ and local Markets’ needs and challenges day-to-day.

THE JOB

In this role, you will be responsible for delivering services and creating events to support clients’ day-to-day operational needs related to the use of ticketing systems and products in facilitating ticketing operations through the life cycle of the clients’ event portfolio.

You will become the clients’ support contact at Ticketmaster, and you will work closely with clients to continuously improve service levels and increase client satisfaction. You will be responsible for maintaining agreed upon service levels. Responsibilities will also include training, sharing of best practices, and general operational support.

You will leverage ticketing products and process knowledge and provide consultancy services to help define solutions that fulfil clients’ operational needs.

WHAT YOU WILL BE DOING

• Utilise bespoke ticketing software to program a variety of ticketing work requests.
• Prepare, create, check and maintain a large variety of events and offers, including some of the most complex submissions, ensuring all work is programmed accurately.
• Working on set ups for medium/large system venues.
• Help train new starters.
• Liaise effectively with internal departments and external clients to make sure all events are set up correctly to meet the client’s needs in a timely manner.
• Work within a team of people to ensure the Event Programming department works efficiently and maintains a high level of quality and consistency.
• Analyse and organise individual workload employing strong attention to detail.
• Follow rigorous checking procedures and set guidelines for events and offers.
• Become fully conversant with Event Programming processes and bespoke Ticketmaster software packages.
• Additional Event Programming or Client Services duties as required.
• Working flexible hours as required.
• Work in a time pressured environment whilst maintaining a high level of service.
• Provide tiered support to other departments at point of on sale.
• Anticipate problems within event building and plan contingencies and strategies to deal with them.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Computer literate with a strong working knowledge of MS Office, including Excel, Word, and Outlook.
• Proven experience of learning complex software packages.
• Experience of working with Clients and establishing relations
• Fluent or professional-level Japanese language skills, both written and verbal, are highly preferred for this role
• Good knowledge of spoken and written English
• Experience working in a data-driven environment, where attention to detail was imperative.
• Experience in a fast-paced environment, working in a target driven role.

YOU (BEHAVIOURAL SKILLS)

• Excellent time management skills.
• Results oriented.
• Ability to adapt and reprioritise in a highly pressured working environment.
• Organised, with a high level of attention to detail.
• Excellent communication (written and verbal), inter-personal skills.
• High level of initiative, self-motivated and conscientious.
• Competency with numerical data.
• Exceptional problem solving ability.
• Excellent team building skills to include immediate team members, internal departments and Clients alike.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.