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IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE
Position Summary:
This position is responsible for maintaining safety and order during events.
Primary Duties and Responsibilities: includes but not limited to:
- Provides service and safety to our guests in non-gaming locations
- Provides point of entry support for various venues across property
- Greets and guides guests
- Protects patrons and employees, patrols for illegal and unusual situations and safeguards the company’s assets
- Checks ID’s for underage patrons
Secondary Duties and Responsibilities:
- Works closely with department supervisors and managers to assist with daily activities
- Maintains the safety and security of patrons, performers and tour personnel throughout the property
- Communicates in a clear, concise and professional manner in verbal, written and radio communications
- Executes principle of SMART; detection of false identification
Minimum Education and Qualifications:
- High School Diploma or equivalent
- Must be able to effectively communicate in English
- Previous customer service experience or experience dealing with the public
Competencies: Incumbent will master the following competencies while in this position:
- Good communication skills
- Ability to respond to emergencies in an expedited manner
- Ability to work independently
- Ability to work in pressure situations
Training Requirements:
- Knowledge of department policies and procedures
- Knowledge of the property and its offerings
- Knowledge of the arena’s emergency evacuation plan
- Knowledge of the arena’s post duties
Physical Demands and Work Environment:
- Must be able to work in a high energy environment with smoke, loud noises and low lighting
- Must be able to work in an environment with strobe lighting or flashing lighting
- Must be able to lift up to 50 lbs.
- Must be able to stand, walk and climb stairs for extended periods of time
- Must be able to work outside in various weather conditions
- Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
