Building a Brand Starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
Location: Remote, must reside and have work authorization in the US and be able to work EST hours
What You Would Get To Do
The Event Technology Operations Manager leads operations for Dealogic’s Conference Manager platform, ensuring consistent and high-quality delivery across global events. This role oversees event websites, registration pathways, attendee communications, quality assurance, staffing, and team performance while serving as a key client and vendor contact. The Event Technology Operations Manager drives platform adoption, process improvement, governance, training, and the development of standardized tools and best practices. The position also maintains hands-on responsibility for website builds, reporting, templates, and other event technology projects as required.
Your Contributions:
- Lead operations for client platform(s) within the global events technology program, ensuring consistent, high-quality delivery across conferences and events.
- Manage the end-to-end delivery of event registration websites, attendee communications, registration pathways, and related technology solutions, ensuring projects are completed accurately and within established service-level agreements.
- Serve as the primary client contact for Conference Manager operations, providing strategic direction, platform guidance, issue resolution, and ongoing support.
- Act as the main point of contact for staffing and resource requirements related to Conference Manager website builds, identifying capacity needs and coordinating appropriate coverage.
- Partner with Lines of Business, event planning, attendee data management, event registration, internal technology teams, and the platform vendor to prioritize system fixes, enhancements, and product improvements.
- Communicate Dealogic’s product roadmap, platform updates, new releases, and anticipated changes to relevant stakeholders and delivery teams.
- Develop, document, and maintain standard operating procedures, best practices, workflows, governance standards, and quality-control processes for Conference Manager.
- Create and maintain user guides, tutorials, training materials, and other knowledge-sharing resources to improve platform adoption and promote consistency across teams.
- Training of new joiners in using Conference Manager
- Manage and develop a team of web builders, including:
- Reviewing project requirements and preparing and assigning website builds.
- Monitoring workloads, capacity, priorities, and delivery timelines.
- Conducting quality assurance reviews of event websites and communications.
- Providing ongoing coaching, training, and performance feedback.
- Addressing quality or performance concerns and supporting individual development.
- Ensure adherence to KPIs and SLAs as required for the team.
- Lead continuous-improvement initiatives that increase efficiency, strengthen quality, reduce manual effort, and improve the overall client and attendee experience.
- Support platform adoption through periodic newsletters, targeted communications, and educational materials covering new features, attendee
What We Are Looking For
- 8–10+ years of related experience in event technology, registration technology, attendee management, or a comparable event operations environment.
- Advanced expertise in Dealogic’s Conference Manager platform is preferred
- Previous people management, team leadership, or supervisory experience is strongly preferred.
- Strong proficiency in Microsoft Office, particularly Excel.
- General knowledge of HTML and CSS preferred
- Proven ability to manage multiple projects, priorities, and deadlines simultaneously, supported by strong organizational and time-management skills.
- Highly motivated and self-directed, with the ability to work independently, exercise sound judgment, and learn new technology platforms with limited guidance.
- Strong critical-thinking and strategic problem-solving skills, with the ability to quickly identify issues and implement practical solutions.
- Excellent written and verbal communication skills, with a professional, approachable, and customer-focused demeanor.
- Strong work ethic with demonstrated patience, accountability, adaptability, and a positive, results-oriented attitude.
- Flexibility to work outside standard business hours, including evenings and weekends, to provide onsite event support or remote troubleshooting as required.
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At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth
- Medical, Dental & Vision ,which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
- 401 (k)
- Five Flexible Spending Accounts Options
- Generous Paid Time Off Allowance
- Employee Assistance Program (EAP)
- Life, Disability & Pet Coverages
- Wellness Stipend
- Mobile Phone Allowance
- Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
- Aura Identity Theft Protection
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
United States Residents: The base pay for this position ranges from $92,880 to $106,812. This role is also eligible for an annual discretionary bonus.
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FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
