Event & Venue Specialist

 

Building a Brand Starts with a Story 

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. 

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. 

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

What You Would Get To Do:

In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The Event & Venue Specialist will consistently deliver exceptional concierge level service to our client through excellent operational and logistical facilities management. This position will be responsible for managing, supporting and/or executing the meticulous coordination of various "high touch" events within the client’s meeting spaces. The role requires strong operational understanding and advanced experience in event logistics and venue management.

Your Contributions 

• Central point of contact to facilitate the venue’s logistical needs including the coordination of catering, audio-visual, security, swag/collateral, and transportation
• Manage booking requests/room blocks utilising the client’s internal system and ensure calendar invitations are sent for prep meetings and speaker scheduling
• Provide on-site support on the day of the event, including assisting clients with registration processes, badge printing, and escorting guests to their designated locations.
• Coordinate and execute event logistics, including manual handling, lifting/moving boxes (15kg/35lbs) and other items like tables and chairs as needed, packaging, taping, labeling, and sorting tasks.
• Remain at times in a stationary position for prolonged periods throughout the day to support the running of our events.
• Move around in different positions to accomplish tasks in environments including tight and confined space (moving packages in storage rooms, coat rooms, etc)
• Administrative duties including supply management, event documentation and post event communications to key stakeholders
• Support on-site events as day of point contact for the client and customers
• Responsibilities associated with an event will include but may not be limited to: logistical and operational responsibility, establishing A/V, budget management, décor, staffing and catering 
• Manage client expectations on logistical issues and escalate issues as needed
• SWAG management, keeping accurate inventory of all supplies and ensuring sufficient stock
• Liaise and build relationships across different levels within the immediate team and the client’s organisation; effectively work cross-functionally
• Work with the team to ensure adherence to client standards of operations
• Be responsible for accurate and timely reconciliation of events
• Be proactive with ideas and creative solutions

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. 

• 2 – 4+ years’ event management and/or corporate meeting planning experience preferred
• Strong meeting coordination experience for meetings/conferences ranging between 50 – 300+ people
• Bachelor’s Degree (or equivalent) preferred but not required
• Must be fluent in English & German
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Ability to understand the meeting/event objective and mission, business, and audience in order to align with the overall vision and strategy of the needs of the Event Host and event
• Organisational and time management skills
• Ability to execute tasks independently and efficiently
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organised with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ability to think of new ideas and processes to improve efficiency
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Ability to work independently and as part of the team
• Excellent customer service: passionate about providing customers a world class experience, with the desire to go above and beyond
• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationship with team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

•    Personal Volunteer Day
•    Wellness Stipend
•    Complimentary access to Headspace, Rocket Lawyer & Maven
•    Employee Assistance Program (EAP)
•    Mobile Phone Allowance
•    Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.