Events Program Manager- Freelance

Accountabilities:

• Serve as the primary client contact for production logistics, shipment timelines, specifications, and program updates.
• Manage changing requirements and last-minute requests by assessing impact, reprioritizing work, communicating clearly, and protecting delivery timelines.
• Participate in planning calls, understand event requirements, and translate client needs into actionable warehouse instructions.
• Proactively communicate shipment status, identify potential issues early, and determine when problems can be resolved independently versus escalated.
• Build strong client relationships through confident, patient, professional, and solution-oriented communication.
• Anticipate on-site requirements, including tools, backup materials, assembly considerations, and other production needs based on field experience.
• Oversee event kit preparation, packing, and quality control for displays, branded elements, and activation materials.
• Ensure kits contain all required components and are correctly labeled, organized, and prepared for their specific event environment.
• Direct warehouse team members during daily kit assembly while following pull lists, pack lists, and established procedures.
• Maintain organized systems for complex, multi-component event assets and troubleshoot packing challenges in real time.
• Manage inventory, orders, and asset records within operational systems and flag replenishment or lifecycle requirements.
• Collaborate with event production, operations, and client teams to coordinate program planning and execution.
• Create and maintain documentation for recurring event programs and identify opportunities to improve efficiency and reduce errors.
• Use Google Workspace and warehouse management systems to manage information, workflows, and program documentation.
• Support successful delivery by maintaining clear communication between warehouse teams, production teams, clients, and other stakeholders.

Requirements

• 2–5 years of experience in event production, trade show coordination, experiential marketing, or a closely related field.
• Hands-on experience setting up brand activations, trade show booths, experiential programs, or similar live events.
• Practical production and field experience, including physically assembling displays, managing event assets, and working under time pressure.
• Hands-on warehouse experience and comfort working directly with equipment and physical event assets.
• Experience managing client relationships, particularly with clients who may provide changing requirements, late decisions, or incomplete information.
• Strong ability to remain calm, organized, and solutions-focused when timelines are compressed or plans change unexpectedly.
• Experience owning inventory, orders, and asset records within a dedicated operational or warehouse management system.
• Experience with scenic and fabricated assets, including intake, installation, management, and lifecycle considerations; experience with multi-piece asset collections is valuable.
• Strong understanding of event production terminology and equipment, including tension fabric displays, modular exhibits, retractable banners, and activation elements.
• Understanding of event logistics such as load-in/load-out, venue shipping, drayage, advance warehouses, and different requirements across festivals, controlled venues, and retail activations.
• Ability to anticipate operational issues based on real-world event and field experience.
• Strong client communication skills, with a professional and confident approach in meetings, calls, and written communications.
• Creative and practical problem-solving skills, with a focus on finding workable solutions rather than dwelling on obstacles.
• Strong judgment regarding when to resolve an issue independently and when to escalate it to leadership.
• Strong follow-through, ownership, attention to detail, and schedule awareness.
• Comfortable using Google Workspace, including Sheets, Docs, and Drive.
• Technologically capable and able to quickly learn warehouse management, shipping, and other operational platforms.
• Strong organizational skills and the ability to manage multiple concurrent programs without losing track of details.
• Ability to work effectively in a fast-paced, changing environment while maintaining a high level of professionalism and composure.
• Willingness to be hands-on and travel frequently to the warehouse facility in Charlotte, NC, with occasional travel to client or vendor sites.
• Collaborative, empathetic, adaptable, and improvement-oriented approach to working with colleagues and clients.
• Ability to contribute to a team culture built around collaboration, high standards, smarter processes, inclusivity, transparency, and exceptional client outcomes.

Benefits

• Compensation of $60,000–$75,000, depending on experience.
• Fully remote work arrangement within the United States.
• Initial three-month freelance contract with potential to extend into a full-time employee role based on fit and business needs.
• Clear potential career path toward project management, production management, and operations leadership as programs scale.
• Opportunity to build operational systems and processes for a growing events and merchandise division.
• Cross-functional exposure to creative agency production, event operations, logistics, and client management.
• Opportunity to support high-profile programs for major technology, entertainment, and consumer brands.
• Small, collaborative team environment with direct access to leadership.
• Frequent travel to the warehouse facility in Charlotte, North Carolina.
• Occasional travel to client sites or vendor facilities.
• Standard business hours with occasional flexibility required to accommodate event timelines.
• Opportunity to develop specialized expertise in event logistics, production operations, and experiential programs.