EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
Role:
EverCommerce, a leading provider of integrated software solutions for service-based businesses, is seeking a detail-oriented and results-driven Talent Acquisition Operations Manager to join our dynamic team!
In this critical role, you will be the backbone of our recruitment efforts, streamlining processes and ensuring a seamless experience for top talent throughout the hiring journey.
This role will also provide day-to-day leadership and oversight for two direct reports: the Talent Acquisition Coordinator and Talent Acquisition Sourcer.
You will be responsible for a variety of tasks, including:
System Management & Efficiency:
- Manage and maintain our Applicant Tracking System (ATS) for optimal functionality and data integrity.
- Streamline workflows and implement efficient processes to optimize the Talent Acquisition process for both the TA Partners and candidates to drive improvements in EverCommerce’s hiring process.
- Define and assist in implementing processes and tools to support the end-to-end recruiting system, resulting in optimized operations, improved candidate experience, data integrity, automation, and scalability of the Recruiting organization.
- Assist in identifying and resolving issues related to talent acquisition systems and tools.
- Oversee and optimize relationships with talent acquisition vendors to enhance recruitment processes and effectiveness, as well as measure ROI.
People Leadership:
- Lead, coach, and develop two direct reports: the Talent Acquisition Coordinator and Talent Acquisition Sourcer.
- Provide guidance, prioritization, and performance support to ensure consistent execution across recruiting coordination, sourcing, operational workflows, and candidate experience initiatives.
- Partner with the TA Director to align team capacity, priorities, and operational support with hiring goals and business needs.
Data Analysis & Reporting:
- Generate insightful reports and analyze Talent Acquisition data to identify trends, develop metrics for measuring success, track progress relative to headcount plan and inform strategic talent acquisition decisions.
Workforce Planning:
- Partner with TA Director to operationalize headcount release and hiring delivery.
- Working with Finance, People Partners and Strategy & Ops, help us systematize and scale headcount management, providing accurate forecasts and views on headcount and location planning.
Candidate Experience Champion:
- Partner with TA Partners to ensure a positive candidate experience.
Talent Marketing & Employer Branding Support:
- Collaborate with marketing and HR teams to enhance employer branding efforts.
- Support the development of recruitment campaigns, job advertisements, and career site enhancements.
- Ensure job postings are optimized for SEO and align with employer brand messaging.
Training & Enablement:
- Design and deliver training sessions for Talent Acquisition Partners and hiring managers on best hiring
- practices, tools, and systems.
- Maintain a knowledge base of TA resources, playbooks, and guides.
- Keep the team updated on recruitment trends, compliance updates, and industry best practices.
- Compliance & Legal Support: Assist with ensuring adherence to all relevant employment laws and
- regulations.
Qualifications:
- 8+ years of experience in human resources, talent acquisition, or a related field.
- People leadership experience, including managing, coaching, or developing direct reports.
- Strong understanding of Talent Acquisition best practices and a passion for continuous improvement.
- Proficiency in Applicant Tracking Systems (ATS) and other HR technologies. Workday a plus.
- Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks
- simultaneously.
- Strong analytical and problem-solving abilities with a keen eye for detail and accuracy.
- Exceptional written and verbal communication skills.
- A collaborative spirit and the ability to thrive in a fast-paced environment.
- Experience with Talent Acquisition metrics and reporting tools.
- Knowledge of employment law and compliance regulations.
- You’ve had deep exposure to enterprise workforce planning.
- You’ve implemented technology or operating model changes to improve efficiency.
- You have a bias towards action and an ability to iterate towards an end state.
- You can bring structure to ambiguity and drive predictable, repeatable outcomes.
- Experience in a high-growth SaaS company.
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States . If you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Compensation: The target base compensation for this position is $130,000 to $150,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.
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