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Kitchener, Ontario, Canada
Remote only
Not Available
We’re looking for a Product Designer to help drive activation, retention, expansion and lead the design for our upcoming multi-tenant SaaS experiences in Joist.
This is not a purely visual role. It’s about shaping flows, reducing friction, and making sure every screen earns its place. Designing for Joist would mean balancing the daily workflows of end-users, managing intricate permissions and role-based access controls, and ensuring our design system scales across multiple distinct user environments.
This role is hands-on, data-informed, and impact-driven. You’ll partner closely with Product, Engineering, Marketing, and Data to design experiences that help users see value fast and keep coming back.
Key Responsibilities
Create intuitive user experiences that gracefully handle complex state management, data isolation, cross-account navigation, and hierarchical user structures.
Design distinct, tailored workflows for different user types while maintaining a cohesive core product experience.
Improve activation moments, paywalls, feature education, and upgrade paths
Reduce friction across key flows like invoice creation, payment setup, and recurring billing
Collaborate with Marketing on in-app messaging, experiments, and lifecycle touchpoints
Treat every interaction as an opportunity to increase clarity, confidence, and conversion
Experimentation & Iteration
Work closely with PMs and Data to design and ship experienes and experiments.
Translate hypotheses into testable product experiences
Use analytics, session recordings, and user research to inform design decisions
Iterate quickly based on results without sacrificing craft
Balance short-term experiments with long-term product quality
Discovery & Problem Framing
Help articulate clear problem statements before jumping into solutions
Conduct lightweight research, usability tests, and prototype validation
Synthesize qualitative and quantitative insights into actionable design directions
Simplify complex workflows into intuitive, scalable patterns
Collaboration & Craft
Partner deeply with Engineering to ensure designs are realistic and scalable
Work within and contribute to our shared design system
Present design work clearly and confidently, incorporating feedback without losing clarity of vision
Maintain a high bar for usability, consistency, and polish
Qualifications
3–5 years of experience designing digital products (mobile and/or web SaaS preferred)
Experience designing onboarding, activation, or monetization flows
Strong understanding of product-led growth principles
Comfortable working with analytics and data to inform design decisions
Experience collaborating closely with PMs and Engineers in an agile environment
Ability to move from low-fidelity concepts to high-fidelity production-ready designs
A portfolio that demonstrates strong UX thinking, clean UI, and measurable impact
Proficiency in Figma and working within a design system
It Would Be a Bonus If You Have
Experience designing for small businesses or service professionals
Experience with subscription products, payments, or pricing experiments
A portfolio that specifically demonstrates your ability to solve problems in multi-user environments (e.g., designing complex permission structures, cross-tenant workflows).
Familiarity with tools like UsterTesting.com, Figma, Claude Code, Cursor
Where
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position.
This role may require travel to our main office in Toronto, to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits & Perks :
Flexibility to work where/how you want in your country of employment – in-office, remote, or hybrid
Robust wellness benefits, including an annual wellness stipend
Flexible and generous (FTO) time-off, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you
Employee Stock Purchase Program
Registered Retirement Savings Plan (RRSP) with 4% company match
Compensation: The target base compensation for this position is $105,000 - $115,000 CAD per year in most locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
