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Remote, Oregon, United States
Remote only
Not Available
Role Summary
The Engineering Operations Analyst is a hands‑on operator responsible for implementing, maintaining, automating and continuously improving a unified Software Development Lifecycle (SDLC) across a portfolio of software applications. This role is deeply embedded in day‑to‑day engineering and product operations, owning Atlassian Jira, Confluence, and Productboard configurations and actively building workflows, automation, and integrations that support efficient quality delivery.
This position combines process ownership with technical execution, requiring someone who can both define standards and personally configure the tools that enforce them. The role works closely with Engineering, Product, and Quality teams to reduce friction, increase visibility, and ensure consistent execution across diverse teams and systems. In addition, this role will look towards automating reporting and operations using AI.
Key Responsibilities
SDLC Implementation & Enforcement
Jira & Confluence Ownership
Workflow Design & Automation
Productboard Administration & Integration
Enablement Through Doing
Metrics & Operational Reporting
Required Qualifications
Preferred Qualifications
What Success Looks Like
EverPro - Junior Product Manager
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en
The Security & Alarm division of EverCommerce , is looking for a Junior Product Manager to join our Alarm Monitoring product team. This role reports directly to the Lead Product Manager and is focused on driving clarity and momentum across a large and complex portfolio of software products that help security and alarm dealers run their businesses. This is an opportunity for someone looking to grow their career in product management by owning the details that make product execution successful – working cross-functionally to ensure developers build the right things the right way.
Responsibilities:
Partner with the Lead Product Manager to ensure the backlog is refined, well-documented, and ready for development
Write clear, testable user stories and acceptance criteria for product enhancements, bugs, and technical requests
Facilitate meetings with internal SMEs (support, training, customer success) to gather context, replicate issues, and document edge cases
Support backlog refinement sessions and sprint planning by ensuring stories meet the Definition of Ready
Help prepare discovery materials and documentation for new features or customer needs
Organize supporting materials like workflows, screenshots, support cases, and stakeholder notes
Serve as a liaison between customer-facing teams and developers, helping ensure issues are well understood before development begins
Follow up with stakeholders to resolve outstanding questions or missing information for development work
Contribute to internal product documentation and knowledge base articles
Skills and Experience needed for success in this role:
3–5 years of experience in business analysis, product support, customer success, or product operations in a SaaS, B2B, or ERP software environment
Excellent verbal and written communication skills – you take pride in writing clear documentation that others can act on
Proactive and resourceful – you take initiative to schedule meetings, follow up, and get unblocked
Strong organizational skills and attention to detail – you can manage multiple work items at once and keep your notes in order
Familiarity with Agile software development processes, user stories, and backlog refinement
A strong interest in growing your career in product management
Experience using tools like Jira, Azure DevOps, Confluence, Salesforce, or similar
Experience working with cross-functional teams and facilitating meetings is a plus
Knowledge of the security and alarm industry, business operations, or accounting software (AR, AP, inventory, service dispatch, etc.) is a plus
Where
This is a fully remote, US based position with minimal to no travel required. The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits & Perks
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Compensation: The target base compensation for this position is $90,000 - $100,000 USD in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!