Executive, CRM, Data Analytics & Customer Experience

Company :

Vantage Automotive Limited

"Build the Future of Automotive with Us."

Founded in 1979, Vantage Automotive Ltd (VAL) is the exclusive retail partner of electrical vehicle brands, BYD and Denza, as well as official distributor for Ford in Singapore. Over the years, VAL has built a strong track record in developing franchises for mass-market and premium passenger and commercial vehicles.

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

What You'll Be Doing

The Executive, CRM supports customer engagement initiatives across the BYD, DENZA and VAL brands by managing CRM programs, customer feedback, NPS performance, and data quality.

This role will play a key part in enhancing the customer journey and loyalty through structured events, activities and programs. Being the key stake holder in planning, briefing, and executing the events while ensuring the proper ROIs are hit and making adjustments as necessary.

• Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups.
• Key point of contact for events agency, customers participation, and principal/dealer stakeholders
• Ensuring all events and activities are productive with long term customer satisfaction and loyalty
• Analyse customer data and feedback to identify opportunities for improved event experiences and engagement strategies.
• Provide operational and administrative support for marketing campaigns, customer engagement initiatives, and event activities.
• Overall support the team with CRM systems, other customer benefits, and CSAT/NPS
• Perform other ad-hoc duties as assigned.

Who We're Looking For

• Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related field.
• Experience in CRM, customer experience, data analysis, or customer service operations is an advantage.
• Comfortable working with data, systems (e.g. Salesforce), and multiple stakeholders.
• Preferably with events management experience
• Strong coordination, communication, and organisational skills.

Why Join Us at Sime Motors?

• Be part of a trusted brand with a regional footprint
• Work with cutting-edge automotive technology
• Grow your career in a supportive, performance-driven culture