Department:
104400 Commercial Insights & Operations
Location:
San Diego, USA- Remote
Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.
At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients. Our work is rewarding – both professionally and personally – because we are making a difference. We are passionate about what we do.
We are seeking talented individuals who will thrive in our collaborative, diverse, fast-paced environment and share in our mission – to identify, develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients, courage, community, and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.
At Travere Therapeutics, we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.
Position Summary
The Executive Director, Field Operations Strategy & Excellence provides enterprise leadership for the design, deployment, and performance of Travere’s customer-facing commercial field organization. The role establishes the field model needed to support FILSPARI, pegtibatinase planning, and future portfolio growth while ensuring that field investments translate into measurable business and patient impact.
This leader owns field force strategy, structure and sizing, targeting, territory design, field performance analytics and reporting, incentive compensation strategy, sales force effectiveness initiatives, and launch deployment planning. The Executive Director partners closely with Sales, Marketing, Omnichannel, Market Access, Patient Services, Forecasting, Commercial Analytics, Commercial Systems, Finance, Human Resources, Legal, and Compliance.
Responsibilities:
Enterprise field strategy and deployment
- Develop and maintain a multi-year field strategy aligned to the commercial portfolio, brand priorities, customer needs, and expected launch sequence.
- Oversee field force sizing, role design, structure, coverage, territory alignment, and targeting across Sales, Access and Reimbursement Managers, Strategic Account Managers, Rare Kidney Disease Educators, Thought Leader Liaisons, and other customer-facing teams.
- Build deployment scenarios for pegtibatinase and future assets, including capability requirements, timing, resource implications, and organizational tradeoffs.
- Evaluate field investments and recommend changes to capacity, roles, territories, and customer coverage as business conditions evolve.
Field performance and analytics
- Set the field performance measurement framework, including leading indicators, outcome measures, management reports, and executive-level performance reviews.
- Lead the integration of field analytics, patient and access analytics, and business context so that insights identify specific actions, owners, and expected outcomes.
- Partner with Commercial Analytics to align analytical methods, common definitions, measurement standards, and advanced analytics use cases.
- Ensure field dashboards and recurring reports answer priority business questions and reduce low-value reporting activity.
Incentive compensation strategy and governance
- Establish incentive compensation principles and provide strategic direction for plan design, goal setting, measurement, contests, awards, and plan evaluation.
- Provide senior oversight of the annual incentive compensation process
- Chair or support incentive compensation governance and ensure plans align with business strategy, financial objectives, employee motivation, data quality, and applicable policies.
- Partner with Sales leadership, Finance, Human Resources, Legal, and Compliance on plan recommendations and material changes.
Field operations and launch readiness
- Provide strategic oversight of field operations, including alignment implementation, roster management, operational readiness, and process governance.
- Establish scalable operating standards that support additional indications, field roles, and future commercial assets without unnecessary complexity.
- Ensure field teams have clear roles, decision rights, data, tools, and operating processes before launches or major deployment changes.
- Identify operational risks early and coordinate cross-functional resolution of issues that could affect field execution or customer experience.
Leadership and partnership
- Lead and develop a team spanning field operations, incentive compensation, field analytics, and patient and access analytics.
- Coach functional leaders to strengthen strategic thinking, analytical interpretation, executive communication, and succession readiness.
- Serve as the senior Commercial Insights and Operations partner to Sales and other field leadership teams.
- Partner with cross-functional teams to coordinate and integrate broader commercial initiatives to align with the field-focused strategy and tools.
- Present recommendations, performance insights, investment cases, and organizational tradeoffs to senior commercial and executive stakeholders.
- Manage external partners and budgets, using internal and external capacity deliberately based on business need and required expertise.
Education/Experience Requirements:
- Bachelor’s degree required; advanced degree in business, analytics, life sciences, or a related discipline preferred. Equivalent combination of education and applicable job experience may be considered.
- 12+ years of progressive experience in pharmaceutical or biotechnology commercial operations, field strategy, field force effectiveness, analytics, or a closely related function.
- Demonstrated leadership of field force sizing, structure, alignment, targeting, call planning, performance measurement, or incentive compensation strategy.
- Experience leading teams and influencing senior stakeholders across Sales, Marketing, Market Access, Finance, Human Resources, Legal, Compliance, and technology functions.
Additional Skills/Experience/Requirements:
- Experience supporting product launches and adapting field models as a company or portfolio grows. Rare disease, specialty, or nephrology experience is preferred.
- Strong working knowledge of pharmaceutical commercial data, including CRM, claims, specialty pharmacy, hub or patient services, payer and access, and field activity data.
- Ability to translate complex analysis into clear business implications, decisions, and actions for executive and field audiences.
- Strong written and verbal communication skills, executive presence, sound judgment, and the ability to operate effectively in a rapidly changing environment.
- Ability to travel as business needs require.
- The ability to perform face to face work with customers, colleagues and/or onsite in San Diego. No role is 100% remote.
Total Rewards Offerings:
Travere provides comprehensive total rewards offerings that demonstrate our commitment as a diverse, equitable, people-centric, and pay-for-performance organization.
Benefits: Our benefits include premium health, financial, work-life and well-being offerings for eligible employees and dependents, wellness and employee support programs, life insurance, disability, retirement plans with employer match and generous paid time off.
Compensation: Our competitive compensation package includes a combination of both cash compensation (base pay and short-term incentive) and long-term incentive compensation (company stock), designed to recognize, retain, and reward employees.
Target Base Pay Range:
$246,000.00 - $332,000.00
*This information is current as of the date of this posting and may be modified in the future. Actual pay offered to a candidate will depend on a variety of factors including the candidate’s experience, education, skills, and location.
Travere will accept applications on an ongoing basis until a candidate is selected for the position.
Travere Therapeutics, Inc. is an EEO/AA/Veteran/Disability Employer.
If you require a reasonable accommodation to complete the application or interview process, please contact us by sending an email to accommodations@travere.com. Please note that this email address is to be used exclusively to request an accommodation with the online application, interview or hiring process only. Travere HR will not reply to emails sent to this address for any other reason.
