You desire impactful work.
You’re RGA ready
RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.
A Brief Overview
Lead, develop and manage the real estate asset management and surveillance team for high-touch loan servicing and CML portfolio surveillance; assign and coordinate individual responsibilities for managing the CML portfolio, including loan risk ratings, loan requests, modifications, special servicing matters, REO management, maturity tracking and management. Develop and implement policies and procedures relating to all aspects of asset management and surveillance including but not limited to team training, financial loan reporting, task related vender management, watch list, portfolio surveillance, resource allocation. Serve as Asset Management’s lead person to outside vendor relationships and act internally as front person supporting RGA departments including Loan Servicing, Law, IT, Investment Accounting, Treasury, internal and external audit to lend the operational knowledge required to support the company’s commercial real estate efforts. Lead role in the development of policies, procedures, standards, and controls related to CML and real estate management to help ensure the company’s reporting requirements and regulatory compliance.
What you will do
- Primary point of contact with Internal and External audit, Investment Accounting, risk, Compliance, IT, Law to develop and implements processes, policies, and procedures necessary to support all loan asset management, surveillance, and high-touch servicing matters.
- Lead in supporting internal and external processes and special projects involving commercial mortgage loan asset management and surveillance.
- Primary “go to” interface with borrowers relating to all mortgage loan asset management and surveillance activities.
- Create, lead, and manage the real estate asset management/surveillance team and workflow, including special projects such as implementation of software systems and the automated processing of borrower reported financial data to in-house system of record (PLM), and the supervision of scanning borrower reported financial data.
- Perform supervisory duties including, but not limited to hiring, training, evaluating, coaching, and disciplining direct reports. Plan and manage resources to provide support to the Real Estate Investment team as needed.
- Lead/supervise all aspects of loan asset management and surveillance for RGA CML program; function as the expert on any in-house loan management/reporting new or existing software/process and assist RGA’s Legal department with high-touch servicing matters.
- Create new and refine existing procedures and guidelines, including Sox and EUC processes and narratives to ensure accurate documentation and processing for all processes including SOC Mortgage Loan Impairment Process.
- Manage data and service provider relationships as needed (CoStar, Moody’s, Smart Capital)
- Lead and direct all high-touch loan servicing and reporting to ensure system of record (PLM) is fully populated with all current and accurate property level and loan level information.
- Responsible for all schedules, and updates for all asset management reports and amortization schedules on all loans.
- Monitor receipt of all monthly principal, interest payments and payoffs and manage all delinquent payments as necessary; ensure all loan property taxes and insurance payments are current.
- Serve as the initial and “go to” point of contact with borrowers for all loan related issues including assumptions, transfers, releases, modifications, etc.
- Participate in all Watch List, Restructures and OTTI functions as required.
- Monitor all upcoming loan maturities and identify and manage all maturity issues.
Qualifications
Education and Experience
Required:
- Team and Project Management Leader Expertise - medium to large sized teams and groups
- Bachelor’s Degree in Business, Business Administration, Accounting, Finance or equivalent related work experience
- 10+ years commercial real estate loan servicing
- 5-7 years leadership/management experience
Preferred:
- Master’s degree, MBA, or equivalent secondary degree
- Insurance, reinsurance, financial services experience
- Experience with automated servicing systems
Skills and Abilities
Required:
- Intermediate Word, Excel
- Advanced knowledge of commercial mortgage loan theory and application
- Advanced knowledge of commercial mortgage loan tracking software applications
- Advanced knowledge and ability to perform office management
- Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions
- Advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received
- Advanced investigative, analytical and problem solving skills
- Ability to work well within a team environment, participate in department/team projects and balance detail with departmental objectives
- Advanced ability to manage multiple projects and/or teams simultaneously
- Advanced ability to liaise with individuals across a wide variety of operational, functional and technical disciplines
- Advanced ability to translate business needs and problems into viable/accepted solutions
- Advanced skills in customer relationship management and change management
- Ability to resolve conflict and foster teamwork
- Broad business knowledge
- Advanced persuasion and negotiating skills when working with internal/external customers
- Highly advanced people management skills, demonstrating the ability to lead, mentor, and develop associates; including the ability to delegate key areas of responsibility
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What you can expect from RGA:
Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
Join the bright and creative minds of RGA, and experience vast, endless career potential.
We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.
Compensation Range:
$126,710.00 - $188,840.00 Annual
Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.
RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.
