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New York, New York, United States
Onsite
Not Available
Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.
Role Overview
SA is seeking a Senior IT Executive Support Specialist to deliver white-glove, high-touch technology support for our C-suite executives, board members, and key stakeholders. This role goes beyond traditional helpdesk support; it requires a blend of advanced tecnical expertise, absolute discretion, and exceptional emotional intelligence to ensure seamless, zero-friction technology experiences for our leadership team.
Key Responsibilities
VIP Technical Support & Resolution
Provide concierge-level, priority technical support for all executive hardware, software, mobile devices, and home office setups. Troubleshoot complex issues across multi-platform environments (macOS, Windows, iOS, Android) with minimal downtime. Manage high-priority incidents with urgency, root-cause analysis, and clear, non-technical communication tailored to executive preferences.
Executive Collaboration & AV Systems
Oversee and support high-stakes boardroom meetings, hybrid conferences, and live webcasts (utilizing Microsoft Teams, Zoom, and enterprise AV hardware). Ensure flawless audio-visual, display, and network connectivity before and during critical executive presentations and board sessions.
Proactive Infrastructure & Security
Coordinate device provisioning, secure configuration, and lifecycle management for all executive assets. Partner with the Cybersecurity team to enforce stringent security policies (e.g., MDM, multi-factor authentication, endpoint protection) without disrupting executive workflows. Conduct regular preventive maintenance on executive hardware and communication channels.
Discreet & Available Service Delivery
Handle highly sensitive and confidential corporate information with strict discretion and adherence to company compliance standards. Participate in an on-call rotation to provide after-hours and weekend support for urgent international travel or critical business events.
Qualifications
Experience: Minimum of 5 to 7 years in enterprise IT support, with at least 3 years dedicated to supporting C-level executives or VIP stakeholders in a fast-paced corporate environment.
Technical Mastery:
Advanced troubleshooting proficiency in macOS, iOS, Windows 11, and Microsoft 365 ecosystem.
Experience with enterprise Mobile Device Management (MDM) platforms (e.g., Intune, Jamf).
Familiarity with modern enterprise video conferencing hardware and room systems (Crestron, Logitech, Teams Rooms).
Solid understanding of enterprise networking, VPNs, and secure remote access protocols.
Soft Skills:
Impeccable communication and interpersonal skills with a calm, patient demeanor under pressure.
High emotional intelligence and the ability to anticipate executive technology needs proactively.
Uncompromising integrity and commitment to data privacy and discretion.
Exact compensation may vary based on skills and experience. This position is not bonus eligible.
Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.
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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.
Success Academy Charter Schools does not offer employment-based immigration sponsorship.