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New York, New York, United States
Onsite
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
What you will have an opportunity to do:
POSITION SUMMARY:
The Executive Meetings Manager is responsible for proactively prospecting, facilitating and closing group business opportunities as well as event execution for their assigned market. This role will focus on building and maintaining client relationships with clients and event planners. The EMM will be responsible for collaborating with clients to plan and customize events within their assigned sales parameters. This role will require the ability to influence team members at all levels across a variety of job functions and will report directly to the Director of Sales.
POSITION RESPONSIBILITIES/DUTIES:
Meets and exceeds individual & team room night goals. Effectively manages customer budgets to maximize revenue, meets customer needs and identifies opportunities to up-sell products and services throughout the sales process while building strong relationships.
Builds and strengthens relationships with existing and new customers to include sales, calls, entertainment, FAM trips, trade shows and conducting experiential client site inspections.
Proactive selling and qualifying. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation. Identifies, qualifies, and solicits new business to achieve personal and resort room night goals. Focuses on accounts with Need Time patterns.
Responds to incoming inquiries within their market segment and assists other sales associates in times of need.
Plan and coordinate all aspects of meetings and events, including room setup, audiovisual equipment, catering and guestroom needs.
Partner with Banquets, Operations, Resort Services, outside vendors, and other critical departments to ensure all are aligned on strategy with hotel to execute events flawlessly. Build relationships with all other departments.
Knowledge of the competitive set to ensure that product offerings and service standards remain best in class in every aspect. Adjust and make improvements where necessary.
Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction.
Maintain a positive workspace for all team members where team member engagement levels are high due to everyone feeling valued and enjoy coming to their job.
Promote diversity, inclusion, pride, respect, camaraderie and fairness.
Teach about doing things the right way with integrity, hard work, collaboration, and teamwork.
Exercise discretion and independent judgment when evaluating new programs, new services, and new ideas.
Stay abreast of property goals to create support and present departmental goals to executive leadership.
Continue to learn and be on the forefront of new technology for the hotel industry.
Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards.
Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management.
Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
Perform other functions as needed
What are we looking for?
EDUCATION & EXPERIENCE:
Required:
Bachelor’s Degree in Hospitality, Business Administration or equivalent education/experience
A minimum of two (2) years of hotel sales, convention services, catering and/or hotel operations experience
Delphi experience would be helpful
Previous experience in a luxury resort setting helpful
COMPETENCIES & WORKING CONDITIONS
KNOWLEDGE/SKILLS/ABILITIES:
Experience using Delphi or sales automation program is required.
Proficient in Microsoft Office 365
Ability to work varied shifts, including weekends and holidays
Working knowledge of Microsoft Office
Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
Excellent organizational, analytical and project management skills, with particular attention to quality and detail
Interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
