If you are looking to excel and make a difference, take a closer look at us…
Job Description
Functional (job responsibilities)
- To perform collection activities on worklist being assigned ;
- To achieve the monthly target given ie. Individual and team target ;
- To meet the daily productivity and call quality requirement;
- To escalate accounts to Team Leaders or Manager for 3P searches, Site-Visitation and relevant waiver;
- To escalate to Team Leader or Manager on any problematic, potential complain or newly received complain and manage all those cases within TAT;
- To assist team leader to conduct post-mortem on problematic/ complain cases;
- To ensure all collection activities are updated into the collections system accurately and in timely manner;
- To be self-reliant and be pro-active on uncontactable, run-away cases, bankruptcy, dispute cases and on any suspicious activity accounts and work together with Team Lead/ Manager to resolve matter amicably;
- To check CIF to conduct earmark / set-off on delinquent accounts ;
- To be able to recommend any debt relief program (R&R) or AKPK to help deserving customers & workout the debt situation with view to lighten their financial burden;
- To recommend any waiver of late charges/fees as per the approval authority matrix and criteria for deserving customers;
- To meet-up with walk-in customers and discuss over repayment proposal if any;
- To ensure strict adherence to all policies, procedures, BNM guidelines, compliance, information security etc;
- To carry out any other duties assigned by Management from time to time;
- Where applicable, to stand-in as relief for team leader to monitor clerical(s), SGC(s) and/or executive(s)
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
