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Job Description:
A) Technical Delivery Planning and Coordination
- Maintain the delivery plan, milestone schedule, task tracker, and action log for assigned technology projects, updating status, owners, dependencies, target dates, and key decisions based on input from the Head of Digital Platforms & Engineering, Engineering Leads, and initiative owners.
- Coordinate day-to-day delivery activities across engineering, platform, architecture, data, cybersecurity, infrastructure, and vendor teams, including scheduling technical working sessions, capturing decisions, and following up on agreed actions.
- Assist in translating approved technical scope into structured work breakdowns, delivery checklists, sprint or stage plans, acceptance criteria, and readiness criteria using templates or guidance provided by the Head of Digital Platforms & Engineering or Engineering Leads.
- Track progress of engineering deliverables such as design documents, interface specifications, build completion, configuration items, data migration activities, and technical documentation, and follow up on items that are overdue or at risk.
B) Technical Dependency, Risk and Issue Tracking
- Maintain the risks, assumptions, issues, and dependencies register for assigned technology projects, recording owners, impact, mitigation actions, and target resolution dates.
- Track cross-system and cross-team technical dependencies, including integrations, APIs, interfaces, data feeds, environments, infrastructure provisioning, licences, access requests, and security approvals, and follow up until they are resolved or escalated.
- Prepare and maintain delivery status reports, milestone dashboards, steering committee materials, management updates, and governance packs for Digital Platforms & Engineering initiatives.
- Escalate technical blockers, overdue dependencies, vendor delays, and delivery risks directly to the Head of Digital Platforms & Engineering with sufficient detail to support decision-making.
C) Testing, Release and Deployment Coordination
- Coordinate test activities including SIT, UAT, and regression cycles by tracking test readiness, test schedules, environment availability, test data requests, execution progress, and sign-off status.
- Maintain defect logs, track defect ageing and severity, and follow up with engineering teams, vendors, and business testers until closure or agreed deferral.
- Support release and deployment readiness by maintaining cutover plans, deployment checklists, change requests, approval records, rollback documentation, and post-implementation review items.
- Coordinate environment and access requests with Group IT, infrastructure, cybersecurity, and vendor teams so that delivery activities are not delayed by environment or access constraints.
D) Vendor and Cross-functional Technical Coordination
- Track vendor technical deliverables, milestones, acceptance criteria, evidence of completion, and outstanding obligations for assigned implementations.
- Coordinate meetings, technical workshops, project rituals, and governance forums involving engineering teams, Group IT, architecture, cybersecurity, data, the Product Management Office, business users, Procurement, Finance, Legal, Risk, and external vendors.
- Support issue clarification and information flow between engineering teams, vendors, and enabling functions to reduce delivery delays, including following up on open technical questions and pending responses.
E) Delivery Documentation and Audit Readiness
- Maintain complete and structured project documentation, including charters, technical scope documents, solution and interface specifications, meeting minutes, decision logs, issue and action logs, RACI matrices, risk registers, test evidence, and deployment records.
- Ensure version control, document naming, repository hygiene, and traceability of approvals and key technical decisions in Teams, SharePoint, Jira, Azure DevOps, ClickUp, or other approved platforms.
- Support audit, governance, and cybersecurity readiness by ensuring delivery documents and approval evidence are complete, current, accessible, and aligned with internal standards and approved processes.
F) Financial, Procurement Tracking and Continuous Improvement
- Support tracking of project budgets, OPEX/CAPEX utilisation, procurement status, purchase requisitions, purchase orders, goods receipt, invoices, licence renewals, and payment milestones for technology initiatives, and assist in maintaining resource and vendor capacity trackers.
- Coordinate with initiative owners and Finance/Procurement focal points to ensure spend visibility, documentation completeness, and timely follow-up on pending items.
- Help improve delivery templates, reporting cadence, tracking practices, and technical delivery documentation standards, and suggest practical improvements where documentation gaps, reporting inconsistencies, repeated follow-up issues, or process inefficiencies are observed.
- Undertake additional responsibilities as required to support the evolving delivery, platform, and engineering needs of Digital Platforms & Engineering.
Education / Professional Qualification
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Information Technology, Engineering, Project Management, Digital Technology, or a related discipline.
Professional Experience
- Fresh graduate to 3 years of experience in technology project coordination, IT delivery support, application or platform implementation, systems integration, test or QA coordination, technical business analysis, internship, trainee programme, or equivalent exposure.
- Exposure to maintaining delivery plans, milestone trackers, risks and issues registers, defect logs, status reports, meeting minutes, action logs, or governance packs through academic projects, internships, trainee programmes, or prior work experience is an advantage.
- Exposure to enterprise applications, integrations and APIs, cloud platforms, data platforms, infrastructure, cybersecurity requirements, vendor coordination, procurement, or financial tracking is an advantage, but not mandatory.
- Exposure to Agile, Waterfall, or hybrid delivery, sprint ceremonies, SIT/UAT cycles, release and change management, or deployment and cutover activities is desirable, including through coursework, internships, projects, or prior work experience.
Technical
- Basic understanding of the technology delivery lifecycle, including requirements, design, build, integration, testing, release, deployment, and post-implementation support, with willingness to learn and apply these practices under guidance.
- Sufficient technical literacy to follow and coordinate discussions on applications, integrations and APIs, environments, data, infrastructure, cloud services, and cybersecurity requirements, and to record technical dependencies, decisions, and actions accurately. The role coordinates technical delivery and is not expected to design, architect, or build solutions.
- Familiar with Agile, Waterfall, and hybrid delivery concepts, and able to support the delivery method selected for each initiative by maintaining trackers, organising meetings, recording decisions, and following up on actions.
- Able to use delivery and collaboration tools such as Jira, Azure DevOps, ClickUp, ServiceNow, Excel, PowerPoint, SharePoint, Teams, Planner, or equivalent tools to maintain backlogs, delivery trackers, defect logs, action logs, status updates, and reporting materials.
- Good documentation discipline, including preparing meeting minutes, maintaining version control, organising records, following document naming standards, and keeping technical delivery information complete and easy to retrieve.
- Able to support Agile activities such as backlog refinement, sprint planning, sprint review, retrospectives, and daily stand-ups, as well as Waterfall activities such as stage-gate reviews, milestone reporting, formal sign-off follow-ups, and change control documentation.
- Able to coordinate requirement clarification with engineering teams, scope and dependency tracking, test and release coordination, financial
- Leadership and procurement follow-up, and vendor deliverable monitoring.
To apply, please submit your resume and cover letter outlining your interest for this role.
