Executive Vice President of Operations - Helios HVACR Services

Accountabilities:

• Lead operational execution across a national field-service platform, balancing consistent service standards with strong local leadership and responsiveness.
• Deliver against the requirements of sophisticated national and multi-site customers, including service-level agreements, response times, not-to-exceed limits, documentation standards, IVR processes, work-order requirements, and customer-specific operating protocols.
• Build operating mechanisms that create consistent customer experiences across geographies while avoiding unnecessary layers of bureaucracy.
• Partner closely with national account and sales leadership to understand customer demand, service requirements, growth opportunities, and operational constraints.
• Develop a detailed understanding of customer-level performance and ensure growth opportunities are operationally executable and economically attractive.
• Strengthen customer relationships through reliable execution, responsiveness, transparency, and clear accountability.
• Establish a disciplined approach to managing field capacity, including technician headcount, skill mix, geography, leadership coverage, infrastructure, utilization, scheduling, dispatch, and routing.
• Diagnose capacity constraints and determine whether they are driven by staffing, technical capabilities, utilization, dispatch, training, leadership, or other operational factors.
• Improve technician productivity and utilization while reducing unnecessary travel time, callbacks, and other sources of lost capacity.
• Partner with recruiting, training, and field leadership to ensure the organization has the right technicians with the right capabilities in the right markets.
• Own operational and financial performance, connecting field-level drivers such as labor efficiency, technician utilization, material spend, subcontractor usage, fleet costs, pricing, project execution, and billing performance to revenue, margin, and cash flow.
• Strengthen project execution, work-in-progress management, billing velocity, and cash conversion while maintaining strong margin discipline.
• Lead a rigorous, data-driven operating cadence using business intelligence and operating systems to establish clear KPIs across company, region, market, leader, technician, customer, and work-order levels.
• Identify performance anomalies quickly, investigate root causes, and use leading indicators to drive corrective action rather than relying solely on month-end financial reporting.
• Build, coach, and develop a high-performing operating leadership team, strengthening the capabilities and accountability of field leaders and managers.
• Push decision-making closer to customers and technicians by establishing clear ownership, expectations, and accountability.
• Build a strong leadership succession pipeline and operating bench capable of supporting continued growth.
• Maintain a visible presence in the field and build credibility with technicians, frontline leaders, customers, and other key stakeholders.
• Support continued organic growth and strategic acquisitions by leading operational integration while preserving valuable customer relationships, local strengths, and execution speed.
• Identify scalable best practices and deploy them across the organization while maintaining appropriate flexibility for different customers, markets, and field conditions.
• Lead organizational change effectively by creating clarity, communicating the rationale behind changes, and maintaining momentum through periods of transformation.
• Build a repeatable operating model capable of supporting future growth while increasing productive capacity, improving customer performance, and strengthening financial results.

Requirements:

• Significant senior leadership experience within a national or multi-site field-service organization with complex customer requirements and geographically distributed operations.
• Extensive experience leading large, technician-heavy or field-based organizations where workforce capacity, utilization, scheduling, dispatch, routing, and skill mix are critical to performance.
• Demonstrated direct P&L leadership with the ability to connect operational drivers to revenue, gross margin, operating profit, and cash flow.
• Deep experience managing field capacity and improving technician productivity, utilization, workforce planning, dispatch, routing, training, and service execution.
• Experience operating against demanding customer SLAs, response-time requirements, service protocols, and contractual expectations across multiple markets.
• Exceptional analytical capability and a demonstrated ability to use real-time operating data to identify root causes, diagnose performance issues, and drive measurable action.
• Strong understanding of the relationship between customer demand, technician capacity, service quality, operational execution, and financial performance.
• Proven experience scaling complex organizations through periods of growth, transformation, organizational change, and operational improvement.
• Demonstrated track record of developing strong operating leaders and increasing accountability deeper within an organization.
• Experience integrating acquired, decentralized, or independently operated businesses while creating consistency without unnecessary centralization.
• Strong commercial orientation, with the ability to balance customer experience, growth opportunities, operational capacity, and profitability.
• Excellent communication and relationship-building skills, with the executive presence to work effectively with customers, ownership, frontline employees, and senior leadership.
• Low-ego, high-accountability leadership style with a focus on ownership, continuous improvement, and developing others.
• Curious and analytical approach to problem solving, with a preference for understanding root causes before implementing solutions.
• Strong bias toward action and demonstrated ability to move quickly from analysis and diagnosis to execution.
• Commercial HVACR, mechanical services, facilities services, or comparable technical field-service experience is strongly preferred, though exceptional national field-service operating experience from another sector may also be relevant.
• Willingness to work onsite at the organization’s headquarters in Maitland, Florida.
• Willingness and ability to travel regularly across the national operating footprint, customer locations, and field operations.
• Candidates outside commuting distance of Maitland must be willing to relocate to the Orlando/Maitland, Florida area.

Benefits:

• Executive leadership opportunity with significant responsibility for national operations, organizational performance, and profitable growth.
• Full-time, onsite position based in Maitland, Florida.
• Regular travel across a national operating footprint, including customer locations and field operations.
• Opportunity to directly influence operational strategy, field productivity, customer experience, leadership development, and financial performance.
• Significant autonomy to build scalable operating systems, strengthen leadership capabilities, and shape the organization’s next phase of growth.
• Opportunity to support continued organic expansion and strategic acquisitions within a national field-service platform.
• Direct partnership with the President and senior leadership team.
• Opportunity to develop and strengthen a broad operating leadership organization and build a scalable succession pipeline.
• The source posting does not specify salary, bonus, equity, healthcare, retirement, or other additional benefits.