Express your interest - Guest Experience Reps (seasonal casual positions)

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

 
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

Do you love creating exceptional customer experiences and helping people make the most of their visit? Join Chadstone Shopping Centre as a Casual Guest Experience Representative and be the welcoming face that supports guests with information, services and solutions that make every visit memorable.

Please note: these roles will run from late October to mid-January, with availability required across Nov 23-Dec 26 at minimum.

What you’ll be doing

• Welcome guests, answer enquiries and provide information about centre services, retailers, events and amenities.

• Process gift card sales and support services including Handsfree Shopping, shuttle bus bookings and the Visitor Lounge.

• Respond to guest feedback and complaints professionally, resolving issues where possible and escalating complex matters when required.

• Communicate with customers across in-person, phone and email channels while maintaining high service standards.

• Support day-to-day operational activities, reporting, retailer enquiries and administrative tasks that contribute to smooth centre operations.

The impact you’ll have

• Create positive and memorable experiences that enhance guest satisfaction.

• Help ensure the concierge and guest experience services operate efficiently and safely.

• Contribute to a welcoming environment that reflects Vicinity's values and service standards.

• Support collaboration across teams, retailers and stakeholders to improve the customer experience.

• Provide valuable guest insights and feedback that help drive continuous service improvements.

About you

You're a customer-focused professional who enjoys engaging with people, solving problems and delivering exceptional service in a fast-paced environment.

• Availability throughout the period from Black Friday week (Nov 23) to and including Boxing Day (Dec 26) required.

• Experience in a customer-facing role delivering elevated customer experiences and confidently managing enquiries.

• Strong communication, multitasking and problem-solving skills with the ability to remain calm under pressure.

• A natural and outgoing people person who is comfortable engaging with both internal and external customers.

• Proficient and confident using technology including Microsoft Office, computers and mobile devices, with strong attention to detail.

• Able to work independently and collaboratively while contributing positively to team culture and service outcomes.

• Experience in a physically demanding role with the ability to average 15,000+ steps per day and lift up to 10kg,

If your EOI is successful, you'll be invited to one of our Assessment Centres taking place on the following dates:

• Wed Sept 23
• Thurs Oct 1

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: talent.acquisition@vicinity.com.au

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.