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Ciudad de México, México
Hybrid
Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.
At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.
We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.
Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast


Job Description:
We're always looking to connect with exceptional customer-focused cybersecurity professionals across Latin America who are passionate about helping organizations maximize the value of their security investments.
While we may not have an immediate opening, we're building a pipeline of talented individuals interested in future Technical Success Manager (TSM) opportunities across the LATAM region. If you're a technical customer success professional who enjoys working at the intersection of cybersecurity, technology, and customer outcomes, we'd love to hear from you.
As a Technical Success Manager, you would serve as a trusted advisor to customer security and IT teams, helping them successfully adopt and operationalize cybersecurity solutions. You'll partner closely with customers to drive technical value realization, strengthen adoption, mitigate risk, and support long-term success.
Working cross-functionally with Sales, Solutions Engineering, Professional Services, and Support teams, you'll play a key role in ensuring customers achieve measurable outcomes and maximize the impact of their cybersecurity programs.
Job Duties and Responsibilities:
This opportunity requires fluency in:
As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.


Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.
