Palisades Tahoe

We share the spirit of these legendary mountains with the world. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: The Apex F&B Assistant Manager oversees daily Front of House operations, ensuring an exceptional, personalized hospitality experience for Apex Club members and guests. This position leads, coaches, and develops the Front of House team while maintaining the highest standards of service, professionalism, safety, and operational excellence. Guided by the Palisades Tahoe Promise: Be Ready, Be Present, and Share the Promise.  The Assistant Manager leads by example, anticipates member needs, and ensures every interaction reflects the exclusivity of Apex Club. This role also supports exclusive events, member activations, Front Desk operations, and resort-wide experiences through seamless coordination and thoughtful execution.

At Apex, excellence is the expectation in every detail, every interaction, and every experience.

Applicants must be 21 years of age.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $25.71 - $35.99 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more! 
• Healthcare options for both Seasonal & Year-Round employees 
• Generous discounts on outdoor gear, apparel, etc. 
• 401(k) plan with generous company match 
• Free and discounted lift tickets 
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine 
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more! 
• Employee Assistance Program (EAP)

Essential Job Duties

Leadership, Team Development & Service Excellence

• Lead & Develop the Team: Provide visible, hands-on leadership of Servers, Hosts, and Front of House Support Staff. Support onboarding, training, coaching, recognition, performance management, and a positive, accountable team culture.
• Execute with Excellence: Establish and consistently reinforce elevated service standards, steps of service, professionalism, uniform expectations, and attention to detail.
• Deliver Exceptional Member Experiences: Build meaningful member relationships, recognize individual preferences, anticipate needs, and empower employees to deliver personalized, attentive, and memorable hospitality.
• Own the Guest Experience: Maintain an active presence throughout service, monitor member satisfaction, and resolve concerns promptly and discreetly with thoughtful follow-through.
• Communicate & Collaborate: Conduct effective pre-shift meetings, communicate daily priorities and member needs, and maintain strong relationships with Culinary, Front Desk, and resort leadership.
• Lead with Accountability: Set clear expectations, provide timely feedback, address performance concerns, and continuously identify opportunities to strengthen employee engagement and service consistency.

Daily Operations & Operational Excellence

• Oversee Daily Operations: Direct Front of House service, including employee assignments, breaks, POS procedures, service flow, and coordination with Back of House teams. Provide hands-on support as business levels require.
• Ensure Daily Readiness: Maintain exceptional cleanliness, organization, safety, and presentation throughout Apex Club and surrounding guest areas, including dining spaces, restrooms, seating, ski racks, signage, and snow and ice management.
• Maintain Operational Standards: Develop and execute opening and closing procedures, checklists, and service expectations to ensure consistent readiness and accountability.
• Monitor Service & Product Quality: Partner with Culinary leadership to ensure menu knowledge, food and beverage presentation, service timing, and product consistency meet Apex's premium standards.
• Drive Continuous Improvement: Evaluate guest satisfaction, service efficiency, and operational performance, proactively addressing opportunities for improvement in partnership with the Venue Manager.

Events, Activations & Exclusive Member Experiences

• Execute Premium Events: Support the planning, preparation, staffing, and seamless execution of Apex Club events, exclusive member experiences, and special activations.
• Coordinate Partners & Logistics: Collaborate with vendors, sponsors, brand partners, performers, athletes, and resort departments. Serve as an on-site point of contact when needed.
• Support Resort-Wide Experiences: Coordinate member activities extending beyond Apex Club, including Gold Coast and other mountain venues, ensuring consistent hospitality and smooth transitions.
• Anticipate & Communicate Needs: Provide members with accurate event details, schedules, transportation information, meeting locations, and special arrangements while identifying opportunities to personalize each experience.

Apex Front Desk & Member Relations

• Support Front Desk Operations: Provide coverage during breaks, scheduled absences, events, and operational needs while maintaining exceptional member service.
• Provide Personalized Member Assistance: Welcome members and guests, assist with pass activation and printing, answer questions, and provide knowledgeable guidance regarding Apex benefits, dining, programming, and resort services.
• Serve as a Resort Resource: Maintain current knowledge of mountain operations, transportation, amenities, and events to anticipate member needs and coordinate assistance across departments.
• Maintain Professionalism & Discretion: Protect member privacy, handle sensitive requests with sound judgment, and ensure every interaction reflects Apex Club's elevated hospitality standards.

Financial Stewardship, Scheduling & Inventory

• Manage Staffing & Labor: Assist with employee scheduling, staff deployment, and labor management based on business levels while maintaining exceptional service standards.
• Maintain Accurate Timekeeping: Review employee punches, meal and rest periods, timecard corrections, and payroll documentation in accordance with company policies and applicable California labor requirements.
• Oversee Inventory & Ordering: Manage Front of House inventory, beverage and supply orders, deliveries, and par levels to ensure uninterrupted service.
• Support Financial Performance: Monitor product usage, control waste and unnecessary spending, and identify efficiencies without compromising the premium member experience.

Safety, Compliance & Professional Standards

• Champion Safety & Compliance: Maintain a safe environment and ensure adherence to food safety, sanitation, responsible alcohol service, workplace safety, and company operating standards.
• Uphold Employment Standards: Support compliance with applicable federal and California employment requirements, including scheduling, timekeeping, employee documentation, and workplace practices.
• Demonstrate Ownership: Consistently model professionalism, discretion, accountability, and the Palisades Tahoe Promise while proactively improving the employee and member experience.

Competencies and Job Requirements

Required:

• Certifications: Must obtain and maintain current California Food Protection Manager Certification, Aller Train Manager Certification, and Responsible Beverage Service (RBS) Certification within seven (7) days of employment.
• Premium Hospitality: Passion for delivering exceptional, personalized, and anticipatory service while building meaningful relationships with members and guests.
• Leadership & Accountability: Ability to lead by example, coach and develop employees, establish clear expectations, and foster a positive, high-performing team culture.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to build professional relationships with members, employees, resort departments, and external partners.
• Professionalism & Discretion: Maintains a polished appearance, sound judgment, confidentiality, and composure in all interactions.
• Operational Excellence: Strong organization, attention to detail, proactive planning, and commitment to consistently executing elevated service standards.
• Adaptability & Problem-Solving: Remains calm, flexible, and solution-oriented while making effective decisions in demanding, high-volume environments.
• Safety & Compliance: Demonstrates a strong understanding of workplace safety, food safety, sanitation, responsible alcohol service, and company policies.
• Reliability & Initiative: Demonstrates punctuality, accountability, strong follow-through, and a willingness to support operations throughout the resort.
• Palisades Tahoe Promise: Consistently embodies Be Ready, Be Present, and Share the Promise, creating authentic connections and memorable experiences.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 50lbs. Must capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will frequently exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: None.

Education and Experience:

Required:

• High school diploma or GED.
• Demonstrated leadership ability with strong communication, organizational, coaching, and problem-solving skills.
• Understanding of Front of House operations, hospitality standards, and exceptional guest service.
• Ability to manage competing priorities and collaborate effectively with internal teams and external partners.
• Working knowledge of food safety, sanitation, responsible alcohol service, and workplace safety requirements.
• Ability to work a flexible schedule, including weekends, holidays, early mornings, evenings, and peak resort periods.
• Willingness to support Apex events and member experiences throughout the resort.

Preferred

• Previous supervisory or management experience in restaurants, luxury hospitality, private clubs, or premium guest service environments.
• Experience with Front of House leadership, employee scheduling, training, inventory, ordering, and labor management.
• Experience coordinating exclusive events, activations, VIP experiences, or private member programming.
• Familiarity with POS systems, scheduling platforms, and hospitality management technology.
• Experience serving VIP clientele and building lasting member relationships.
• Knowledge of ski resort operations and destination resort hospitality.

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility.  Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.