Scope of the Job
At Soho House the F&B Director is responsible for maintaining the local properties food and beverage (F&B) operation in conjunction with the General Manager. As the F&B Director, your primary responsibility is to uphold Soho House service standards and create an approachable yet elevated atmosphere for members, guests and staff within the Club, Roof, Events Space and Room Service. In this role you will also oversee forecasting, business improvement plans and manage payroll/labor, budgets and revenue.
A successful F&B Director is a proven leader who thrives in fast-paced and demanding work environments. Someone who is not afraid of rolling up their sleeves to get the job done, customer centric, keen eye for detail while also encompassing a strong business acumen and problem solver.
Key Responsibilities
- Partner with General Manager to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience
- Implement and lead staff training to educate on product awareness to Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School.”
- Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service
- Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview
- Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable
- Adhere to local and state regulated Health & Safety guidelines as well as Soho house & Co. global standards by liaising with internal and external stake holders to promote a clean and safe work environment
- Develop innovative revenue channels that result in profit streams and support achieving/overachieving goals
- Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns.
- Own the full Food & Beverage P&L, ensuring revenue, labor, food cost and beverage cost targets are consistently achieved.
- Deliver turnover, labor and productivity metrics within company targets while fostering a strong team culture and engagement.
- Develop and execute initiatives to increase revenue and profitability across all Food & Beverage outlets.
- Lead menu strategy and planning, including regular menu updates, innovation, pricing reviews and profitability analysis.
- Plan and execute the annual Food & Beverage events calendar, including key activations such as Valentine's Day, Mother's Day, Father's Day, Halloween, Christmas, New Year's Eve and other member-focused events.
- Partner closely with Finance, Membership, Marketing and Events teams to maximize member satisfaction, retention and commercial performance.
- Maintain appropriate operating inventory levels for all equipment and supplies, including china, glassware, flatware, takeaway items, printer rolls, menus and other operational materials.
- Oversee workforce planning, staffing levels and team scheduling to ensure operational efficiency and service excellence.
- Champion the member experience by maintaining a strong presence on the floor, conducting regular table touches and ensuring leaders throughout the operation do the same.
- Personally handle member complaints, service recovery and escalations, ensuring concerns are addressed promptly and professionally.
- Monitor and control voids, comps, discounts, cancellations and complimentary offerings while ensuring compliance with company policies and financial controls.
- Drive succession planning, leadership development, coaching and accountability across all Food & Beverage teams.
- Act with an ownership mindset, continuously identifying opportunities to improve the member experience, operational efficiencies and financial performance.
- Own the full Food & Beverage P&L, ensuring revenue, labor, food cost and beverage cost targets are consistently achieved.
- Deliver turnover, labor and productivity metrics within company targets while fostering a strong team culture and engagement.
- Develop and execute initiatives to increase revenue and profitability across all Food & Beverage outlets.
- Lead menu strategy and planning, including regular menu updates, innovation, pricing reviews and profitability analysis.
- Plan and execute the annual Food & Beverage events calendar, including key activations such as Valentine's Day, Mother's Day, Father's Day, Halloween, Christmas, New Year's Eve and other member-focused events.
- Partner closely with Finance, Membership, Marketing and Events teams to maximize member satisfaction, retention and commercial performance.
- Maintain appropriate operating inventory levels for all equipment and supplies, including china, glassware, flatware, takeaway items, printer rolls, menus and other operational materials.
- Oversee workforce planning, staffing levels and team scheduling to ensure operational efficiency and service excellence.
- Champion the member experience by maintaining a strong presence on the floor, conducting regular table touches and ensuring leaders throughout the operation do the same.
- Personally handle member complaints, service recovery and escalations, ensuring concerns are addressed promptly and professionally.
- Monitor and control voids, comps, discounts, cancellations and complimentary offerings while ensuring compliance with company policies and financial controls.
- Drive succession planning, leadership development, coaching and accountability across all Food & Beverage teams.
- Act with an ownership mindset, continuously identifying opportunities to improve the member experience, operational efficiencies and financial performance.
- Performs other duties as assigned by supervisor/manager.
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