F&B General Manager | Bank of New Hampshire Pavilion

THE ROLE    

The General Manager is responsible for effectively and profitably managing and directing all day-to-day aspects of the venue’s operations including, but not limited to, concessions, catering, and premium services. 

ESSENTIAL FUNCTIONS 

• Upholding Legends’ standards for quality and performance in all phases of the food and beverage operations. 

• Constantly innovating the guest experience – food, service, communications, etc. Balancing creativity with practical implementation. 

• Managing the operational budget, monthly P&L statements, ensuring all financial reporting is accurate. 

• Maintaining strong, collaborative working relationships with the client and business partners. 

• Overseeing management team, including developing talent, promoting from within, coaching, and performance management. 

• Developing yearly operational budgets that result in a fiscally sound operation – including product levels and pricing. 

• Overseeing monthly inventory for all departments. 

• Verifying, preparing and submitting reports/monthly projections as required. 

• Working closely with multiple sub-contractors to ensure all standards are met and terms of the contract are followed. 

• Ensuring unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol, OSHA, payroll, employment and EEO guidelines. 

• Performing additional related duties, tasks and responsibilities as required. 

QUALIFICATIONS 

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• The ideal candidate will have a Bachelor's degree with a minimum of 5-7 years management experience in the contract foodservice industry, preferably in for a sports and entertainment venue. 

• Ideal candidates must have experience in high volume, foodservice accounts, preferably in concessions or premium services for a sports and/or entertainment venue, with experience overseeing the sale of alcohol. 

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment. 

• Previous P&L accountability and/or contract-managed service experience preferred. 

• Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems is required. 

• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills. 

• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays. 

• Experience working in a high volume catering capacity preferred 

• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. 

• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. 

• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.