WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
1. Section Leadership & Daily Service Execution
- Lead a team of Assistant Managers, Captains, and Service Attendants in one core section.
- Ensure mise‑en‑place, table settings, station readiness, and sequence‑of‑service execution.
- Conduct section‑specific briefings and ensure staff product knowledge.
2. Guest Engagement & Service Recovery
- Be the primary contact point for guests within the section.
- Manage special requests, cultural expectations, and VIP preferences.
- Execute service recovery and escalate significant matters to AGM when required.
3. People Management & Training
- Train and mentor team members on service standards, wine/tea knowledge, and grooming.
- Provide real‑time coaching during service and lead performance improvement.
- Support scheduling and manpower planning for the section.
4. Standards & Compliance
- Conduct daily hygiene and safety checks.
- Uphold all SOPs (service, tea service, wine handling, PDR protocols).
- Maintain inventory accuracy of section equipment, OS&E, and tableware.
5. Operational Support
- Assist with order placements, stock rotations, and breakage reporting.
- Support the rollout of promotions, menu changes, and seasonal program updates.
Job Requirements
Education & Certification
• Certificate or Diploma in Restaurant Management or extensive F&B experience
Experience
- 3–6 years of luxury dining or hotel restaurant experience.
Other Prerequisite
- Strong service presence and ability to lead a medium‑sized team.
- Understanding of Cantonese cuisine, tea, and Chinese wine is an advantage.
- Fluent professionalism, strong communication skills, and consistent discipline
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
