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Rosemont, Illinois, United States
Onsite
Situated between vibrant Downtown Chicago and O’Hare International Airport, Loews Chicago O’Hare combines accessibility, comfort and style. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
What We’re Looking For:
As a Food and Beverage Supervisor, you’ll lead a dynamic team to deliver exceptional guest experiences across our dining and beverage outlets. From supervising staff and maintaining quality standards to assisting with training, scheduling, and inventory, you’ll ensure smooth and efficient operations.
Who You Are:
Lead and motivate a diverse team to ensure smooth operations
Focus on delivering exceptional guest experiences and resolving issues promptly
Maintain high standards in service, presentation, and operations
Communicate effectively with staff and guests to ensure clarity and satisfaction
Adapt quickly and solve problems in a fast-paced environment
Passionate about hospitality and thrive in a fast-paced, team-driven environment
Veterans and military spouses are encouraged to apply
What You Will Do:
Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency
Monitor service quality, food presentation, and guest satisfaction to uphold high standards
Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery
Assist with planning and managing special events, banquets, and private functions
Greet guests, address inquiries, and resolve complaints promptly and professionally
Gather and analyze guest feedback to suggest improvements and enhance experiences
Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads
Conduct pre-shift meetings to communicate priorities, updates, and promotions
Support recruitment, onboarding, and training of new team members
Provide ongoing coaching and feedback to maintain service excellence
Monitor inventory and stock levels, coordinating purchases to meet operational needs
Track sales, control waste, and implement portion control to optimize profitability
Ensure compliance with health, safety, and hygiene regulations across all operations
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Your Qualifications Include:
Minimum of one year of food and beverage experience required; prior leadership or supervisory experience is preferred
Thorough understanding of food and beverage techniques, service standards, and sanitation regulations
Strong organizational, communication, and leadership skills with the ability to motivate teams
Proficient in Microsoft Office and familiar with POS systems and basic financial reporting
Ability to lift and carry food service trays weighing 35+ pounds
Skilled in working efficiently in fast-paced environments while maintaining attention to detail
High School Diploma or equivalent preferred
Who You’ll Supervise:
Servers
Bus persons
Food Runners
Bartenders
Visit this site to view benefits this role may be eligible for based on classification:
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