Facilities Manager

Facilities Manager, LATAM

Location: Santiago, Chile
Please submit your CV in English

InterSystems is seeking an experienced Facilities Manager to oversee our LATAM offices, ensuring Class A office environments are maintained to the highest standards. This role requires experience managing facilities operations across multiple countries, particularly Chile, Brazil, Colombia, and other LATAM locations, while ensuring alignment with corporate standards, local regulations, and business requirements.

Reporting to the Director of Facilities, the successful candidate will be responsible for facilities operations, real estate management, capital projects, vendor management, compliance, health and safety, business continuity, and budget oversight throughout the LATAM region.

Key Responsibilities

Real Estate, Facilities & Projects

• Manage office facilities across LATAM, ensuring a safe, efficient, and professional workplace environment.
• Lead office fit-outs, refurbishments, expansions, relocations, downsizing initiatives, and office closures from planning through completion.
• Identify and evaluate new office locations, conduct site visits, support lease negotiations, and coordinate with landlords, brokers, Legal, and Finance teams.
• Manage lease agreements, renewals, amendments, contractual obligations, rent reviews, landlord relationships, and associated documentation.
• Develop business cases, cost analyses, and recommendations to support real estate and facilities decisions.
• Coordinate architects, contractors, consultants, building management teams, and internal stakeholders to deliver facilities projects on time and within budget.
• Manage project schedules, budgets, risk mitigation activities, change management processes, and executive reporting.

Operations, Maintenance & Asset Management

• Oversee preventive and corrective maintenance programs, ensuring facilities, equipment, and infrastructure are maintained to a high standard.
• Ensure Planned Preventative Maintenance (PPM) schedules are implemented and monitored across all applicable sites.
• Manage critical building services and workplace infrastructure, including HVAC, power systems, technical rooms, access control, CCTV, printing services, furniture, signage, cleaning, security, and general facilities services.
• Maintain asset inventories, maintenance records, warranties, replacement plans, infrastructure documentation, and lifecycle management processes.
• Monitor facilities performance and service delivery, ensuring operational continuity and minimizing business disruption.

Vendor, Contract & Procurement Management

• Establish and maintain effective relationships with vendors, contractors, consultants, landlords, and service providers.
• Lead procurement activities, including RFPs, RFQs, RFIs, proposal evaluations, commercial negotiations, contract reviews, and supplier selection.
• Manage maintenance, utility, facilities, and service contracts, ensuring compliance with agreed service levels and contractual obligations.
• Monitor vendor performance, service quality, KPIs, SLAs, costs, and opportunities for continuous improvement.

Financial Management & Reporting

• Assist in the development and management of departmental budgets and financial plans.
• Manage facilities-related CAPEX and OPEX budgets, forecasts, approvals, and expenditure tracking.
• Prepare management reports, presentations, dashboards, and analyses to support operational and strategic decision-making.
• Develop and maintain KPIs relating to occupancy, maintenance, service performance, costs, energy usage, security, and workplace operations.

Health, Safety, Compliance & Business Continuity

• Ensure compliance with local legislation, health and safety regulations, building codes, accessibility requirements, fire safety standards, corporate policies, ISO standards, and environmental objectives.
• Maintain and regularly review health and safety programs, policies, procedures, and risk assessments.
• Coordinate health and safety training, emergency response planning, evacuation procedures, fire warden and first aid programs, and contractor safety management.
• Manage contractor permits, safety documentation, certifications, insurance requirements, and risk assessments for high-risk activities.
• Coordinate internal and external audits, compliance reviews, corrective action plans, and documentation requirements.
• Support and participate in business continuity, disaster recovery, crisis management, and emergency preparedness activities to ensure operational resilience.
• Promote sustainability, energy efficiency, workplace experience improvements, and continuous improvement initiatives across the region.

General

• Build strong working relationships with regional leadership teams and key stakeholders including Finance, Legal, IT, Procurement, HR, landlords, and external service providers.
• Remain informed of developments in facilities management, workplace standards, health and safety legislation, and industry best practices.
• Undertake regional travel and other duties reasonably associated with the role as required.

Qualifications

• Fluent English and Spanish, both written and spoken.
• Minimum 5 years' experience in Facilities Management within a multinational or regional environment.
• Proven experience managing Class A office facilities, lease negotiations, facilities operations, maintenance programs, and workplace projects.
• Strong knowledge of facilities management practices, procurement processes, contract management, vendor management, compliance requirements, and business continuity principles.
• Demonstrated experience managing budgets, CAPEX/OPEX planning, financial analysis, and executive reporting.
• Experience leading cross-functional projects and influencing stakeholders across multiple countries and cultures.
• Strong analytical, organizational, communication, negotiation, and problem-solving skills.
• Advanced Microsoft Office skills, particularly Excel, PowerPoint, Word, and Outlook.
• Experience with Power BI, SharePoint, Building Management Systems (BMS), access control systems, workplace technologies, and facilities management platforms is highly desirable.
• Degree in Engineering, Architecture, Construction Management, Facilities Management, Business Administration, or a related discipline. Relevant postgraduate qualifications or professional certifications are advantageous.
• Flexibility to work outside normal business hours and travel internationally when required.