This role will ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).
Key Responsibilities
- Ensure cyber security of home site - Local Network Administrator
- Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard
- Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …).
- Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.
- Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”.
- Provide documentation and training to ensure consistent processes and knowledge transfer.
- Consistent user account management (Alero/Domain).
Delivery of IT/OT Solutions related Services
- Site functional expert of all local applications he/she is supporting.
- Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.
- Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).
- Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.
- Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.
- Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.
- Responsible for implementation and coordination of Factory OT/IT projects in their home site.
Business Engagement and Communication
- Provide communication of Factory OT/IT infrastructure solutions and services to Quality, Production, Maintenance, Engineering and Mars MGS teams.
- Liaise with the OT Security Team. Immediately escalate any critical issue to the OT Security team resources.
- Responsible for effective use of Factory OT/IT infrastructure services this includes providing trainings, guides and raising awareness of available IT tools and services.
- Functional expert in site Factory IT, demonstrating clear understanding of the problems and opportunities for business change.
- Support’s site MES (Manufacturing Execution System).
- Responsible for their safety and the safety of contractors adhering to the Food Safety Policy
- Manage external contractors for Factory OT/IT tasks, follow all the induction processes and supervise their work in the site respecting the Safety standard.
- Ensure all work within the site follows all Mars standards.
- Drives Compliance and Regulatory (Food Safety and other industry-specific regulations).
Context and Scope
- Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.
- Follows the guidelines and procedure provided by regional OT/IT organization
- Establishes and follows KPI’s and SLA for every service provided.
- Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence.
- Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.
Desired Education & Experience
- 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.
- Fluent in English with excellent communication skills (verbal and written)
- +3-year IT (Information Technology) & OT (Operational Technology) experience.
- Excellent organizational, analytical, project management and technical skills.
- Server administration
- Virtual infrastructure administration
- IT/OT Architecture knowledge
- Database administration knowledge
- SQL knowledge
- Excel, VBA knowledge
- Self-Management following defined KPIs/objectives and proactively tracking.
- Lifelong learner capable of attaining necessary professional qualifications and continual technical development
- High School Diploma/GED is required
What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- A strong focus on learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
