Family Case Manager

Looking for meaningful work that transforms lives? As an In-Home Family Services Specialist, you’ll support families in their own homes—helping them build stronger relationships, develop parenting skills, and overcome challenges. Your guidance can keep families together and give children the foundation they deserve.

Make a Difference in a Child’s Life – Become an In-Home Family Services Specialist in Council Bluffs, IA!

Starting Pay: $20.50–$23.50/hr
Full-Time or Part-Time: Full-Time
Shifts: Includes early mornings, evenings, weekends, and on-call hours
 

Why Work at Boys Town?

At Boys Town, you’re not just starting a job—you’re joining a mission. We’ve been helping children and families thrive for over 100 years, and we want you to be part of that legacy. Here’s what you can expect:

• Comprehensive Training – We’ll prepare you with the skills and knowledge you need to succeed.
• Ongoing Support – You’ll have a team behind you every step of the way.
• Career Development – Opportunities for certifications, leadership roles, and professional growth.
• Competitive Benefits – Tuition assistance, mental health support, retirement match, and more.

Benefits You’ll Enjoy

• Reduced or no-cost medical visits at Boys Town locations
• Free mental health visits with in-network providers
• Generous 401(k) match
• Tuition assistance and parenting resources
• Paid time off and flexible scheduling

What You’ll Be Doing:

As an In-Home Family Services Specialist, you’ll work directly with families to help them overcome challenges and build skills for long-term success. Your responsibilities will include:

• Providing in-home support and teaching practical skills to strengthen families.
• Connecting families with community resources such as schools, healthcare, and social services.
• Offering crisis intervention and guidance when needed.
• Building strong relationships with families and collaborating with professionals like teachers, doctors, and social workers.
• Developing service plans, monitoring progress, and maintaining accurate documentation.

Who We’re Looking For:

Education & Experience:

• Iowa Requirements: Must have a minimum of two years of post secondary education and at least two years of experience working with children and families.
• Rural Iowa Exception: May qualify with four years of combined education and/or relevant experience working with children and families. 

• Valid driver’s license and reliable transportation (mileage reimbursed)
• Ability to work flexible hours, including evenings and weekends
• Bilingual skills are a plus

Additional Opportunities

• Certification as a Parenting Instructor
• Facilitation of family decision-making meetings
• Professional development and leadership pathways

Ready to make a difference and grow your career? Apply today and join a team that’s changing lives every day

• Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.

• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:

• Reasonably expected to have and maintain sufficient strength, agility, and endurance to perform during stressful (physical, mental and emotional) situations encountered on the job without compromising their health and well-being or that of their fellow employees, youth, or families. Duties are performed in a variety of environments ranging from highly stressful and potentially aggressive to casual and leisurely, in both indoor and outdoor settings. While performing the duties of this job, the employee is subject to outside weather conditions and maybe required to visit homes with substandard living conditions and domestic pets.

Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities.  A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location.  Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs.   Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider.  We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.