PURPOSE OF THE ROLE
Chanel is a global luxury brand defined by timeless elegance, exceptional quality, creativity and savoir-faire. Rooted in a rich heritage and guided by forward-thinking creative vision, Chanel continues to set the standard for luxury across every touchpoint.
Our fashion boutiques play a vital role in bringing each collection and campaign to life. We are seeking a passionate, driven and dedicated Event & VIC Experience Manager who will. conceive and deliver exceptional events and experiences for Chanel’s top clients in Switzerland. Thus, elevating the client experience and reflect the brand’s enduring values.
As a key member of the Switzerland Fashion team, you will work in close partnership with the Client Strategy Manager and boutique-level Marketing & Clienteling Managers, ensuring that every event and experience is strategically aligned and locally relevant.
Fixed term - full time position based in Geneva - MATERNITY COVER
ABOUT THE ROLE
- Collaboration & Synergies
- Work closely with the Client Strategy Manager to ensure all events and VIC experiences support the broader client engagement strategy.
- Empower boutique Marketing & Clienteling Managers by providing guidance, resources, and support for in-boutique events and client experiences, ensuring brand consistency and local impact.
- Partner with the Regional Events and Client Engagement teams:
- Deploy regional event and experience programs locally, adapting them to the Swiss market and boutique needs.
- Share local insights, feedback, and performance results with regional teams to inspire and inform regional strategy.
- Ensure Swiss events and experiences reflect both regional and global standards and ambitions.
- Foster regular communication and collaboration with boutique and regional teams to tailor events and experiences to both local client preferences and overall regional objectives.
1. Event Conception & Execution
- Guide boutiques in the orchestration of in-boutique events, ensuring alignment with client engagement objectives and brand guidelines.
- Lead end-to-end production of market-level events: venue selection, logistics, supplier management, on-site operations, and troubleshooting.
2. VIC Experience & Engagement
- Develop bespoke events & experience journeys for top clients, collaborating with boutique teams to ensure seamless and exclusive experiences at every touchpoint.
- Support and advise boutiques in the design and execution of in-store luxury experiences and hospitality services.
- Provide the regional team with up-to-date market trends and competitor event insights through regular competitive reports, helping to shape and elevate our event strategy for Top Clients.
3. Event Performance & Community
- Analyze event performance (KPIs, feedback, ROI) and share learnings with market, boutique, and regional teams.
- Animate and nurture an event community, fostering best practice sharing across boutiques and the market.
4. Budget & Compliance
- Manage event budgets, supporting boutiques in local budget tracking and optimization.
- Ensure compliance with brand standards and legal requirements for all events and experiences.
ABOUT YOU
- Academic background with minimum 8 years’ experience in event/project management, ideally in luxury or client service industries.
- Proven ability to manage multiple projects and stakeholders at market and boutique level.
- Strong leadership, communication, negotiation, and organizational skills.
- Creative mindset with attention to detail and a passion for delivering exceptional client experiences.
- Fluent in French and English; German is a plus.
