You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Sun Life Assurance Company of Canada ("Sun Life") is a member of the Sun Life group of companies. Sun Life is a leading international financial services organization providing a diverse range of protection and wealth products and services to individuals and corporate customers. Sun Life and its partners have operations in key markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda.
Sun Life Global Solutions (SLGS) is a global in-house shared services center for Sun Life businesses across the globe. The term ‘SLGS’ is collectively used for its two centers in India & Philippines. SLGS has achieved scale and operational maturity, with 5000+ employees organization supporting insurance processes across Canada & U.S. Our service portfolio includes:
- Operations: which covers Business Processing and Client Care Centre (CCC i.e. voice services) support across the insurance lifecycle for individuals and group businesses
- Technology: which covers Application Development and Management, DevOps, Support, Testing, Digital and Data Analytics, Robotics, and Infrastructure Services;
- Knowledge Services: which includes Corporate Investments team in Public Fixed Income, Private Fixed Income, Mortgages and Compliance;
- Business Excellence: which includes operational and technology process quality assurance, process training, business reporting, methodologies (Agile, Lean, Process Improvement);
- Global innovation hub for SLF - use technology innovation available through start-ups and combine its own understanding of SLF business and clients to solve business problems.
The FC CoE Analyst will be required to perform L1 reviews of the name screening and transaction monitoring alerts generated by the AML Systems and determine whether they are false positive or true matches, warranting further requirement of filing a Suspicious Transaction Report (STR).
This role is an opportunity for a operations/risk professional with good knowledge of Anti-Money Laundering (AML) Risk and Compliance Management frameworks and prior experience of alert handling and adjudication and performance of Quality Assurance (QA).
OVERALL PURPOSE
The FC CoE Analyst shall be responsible for reviewing, analyzing, and investigating name screening and transaction monitoring alerts generated from the AML systems to identify potential financial crime risks, including money laundering, fraud, and sanctions violations.
KEY RESPONSIBILITIES
Name Screening Alert Handling:
- Review alerts generated from customer and transaction name screening systems (e.g., sanctions lists, PEPs, adverse media, internal watchlist alerts for Clients, connected parties, disbursements (payee names) etc.)
- Conduct research on individuals and entities using internal (such as client profile and transaction data) and external sources (such as Dow Jones).
- Determine whether alerts represent true matches or false positives
- Close the false positive matches in the AML System with adequate rationale, based on the guidance provided in the process documentation.
- Thorough documentation of the case investigations, attaching all relevant evidence to the case file and including documented rationale and evidence to support the recommended case closure status in the AML System.
- Escalate potential suspicious/true matches to Compliance and other relevant teams as per the defined process.
- Ensure timely resolution of alerts while maintaining regulatory compliance.
Transaction Monitoring Alert Handling:
- Analyze and investigate transaction monitoring alerts for potential suspicious activity.
- Identify patterns of unusual transactions indicative of money laundering or other illicit activities.
- Document findings, rationale, and decision-making processes for alert closures or escalations.
- Collaborate with compliance teams to escalate and report suspicious transactions (e.g., SAR/STR filing).
- Document findings, rationale, and decision-making processes for alert closures or escalations.
- Ensure timely resolution of alerts while maintaining regulatory compliance.
General AML Compliance Duties:
- Maintain up-to-date knowledge of AML regulations, sanctions programs, and financial crime trends.
- Support periodic reviews of monitoring rules and screening criteria to enhance detection capabilities.
- Ensure adherence to AML internal policies, procedures, and regulatory requirements.
QUALIFICATIONS AND COMPETENCIES REQUIRED
Education:
- Bachelor’s degree in finance, business, law, or a related field (4 year graduate)
- AML certifications such as CAMS, ICA, APTD, or IPMA, are considered an asset
Experience:
- 2-5 years of experience in AML compliance, name screening and transaction monitoring alert clearance. Exposure to STR/SAR filing will be an added advantage.
- Exposure to Insurance Sector will be preferred
Technical Skills:
- Familiarity with AML screening and transaction monitoring systems (e.g., Bridger, World-Check, Dow Jones)
- Analytical Skills: Strong investigative and critical thinking abilities to assess risk effectively.
- Attention to Detail: Ability to identify subtle risk indicators and document findings accurately.
- Regulatory Knowledge: Understanding of AML laws, sanctions regulations (OFAC, EU, UN, FATF), and financial crime typologies.
- Communication Skills: Ability to write clear, concise, and well-supported disposition rationales based on which alerts dispositions are decided.
- Teamwork & Integrity: Ability to work independently and collaboratively in a compliance-driven environment.
Behavioral Competencies:
- Excellent verbal and written communication skills with strong interpersonal abilities
- Self-motivated and independent
- Excellent relationship building skills as part of a team and with persons at all levels of the organization
- Analytical thinker with strong conceptual and problem-solving skills
- Organized and detail-oriented with the ability to make sound judgments
- Ability to resolve issues creatively, effect change, and execute in an accelerated manner
- Excellent planning and organization skills and the ability to deal with complex issues
- Ability to operate in a deadline-focused environment
- Experience working in a client-facing, matrix, project-based assignments.
GENERAL CRITERIA FOR JOB APPLICATION
Additional Criteria/ Information
- Must comply with assigned shift schedule or either day or night shift, in line with business requirements
- Must be Work from Home enabled, and with stable internet connection (at least 25mbps)
- Flexibility attend office regularly especially while the team set up, training and initial calibration process
Job Category:
Call Centre
Posting End Date:
05/11/2026
