Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.
The Field Application Engineer will focus on driving sales and enhancing customer satisfaction by advising customers on selecting the most suitable technical solutions for their needs. This role will involve providing installation assistance, training, and transferring expertise on the installed equipment, while ensuring professional follow-up support. The Field Application Engineer will collaborate with various teams and departments within the organization, including supporting the sales team by offering technical solutions to customers. As the primary point of contact at the assigned facility, the Field Application Engineer will provide engineering guidance, conduct line audits, maintain spare part inventories, and build strong customer relationships to enhance the Graco experience and contribute to business growth.
What You Will Do at Graco
Customer Engagement and Solution Development
Engage with customers to assess their business and technical requirements, identifying the most suitable solutions for their needs.
Provide expert advice on advanced technical pumping solutions and collaborate with the Product Marketing Manager and engineering team to develop tailored solutions for customer installations.
Act as the interface between the customer’s application and Graco’s technology, ensuring seamless integration and performance.
Installation, Troubleshooting, and Support
Assist in the installation of Graco products at customer sites, ensuring smooth setup and functionality.
Monitor the installed base, provide troubleshooting support, and ensure optimal performance of Graco solutions.
Transfer knowledge and expertise to customers, offering training and ongoing support to ensure proper usage and maintenance of equipment.
Issue Management and Customer Satisfaction
Proactively identify and address any critical issues that may impact customer satisfaction or installation success.
Keep management informed of any concerns, ensuring timely escalation of issues that could compromise customer experience or solution effectiveness.
Sales and Application Expertise
Provide sales support by visiting channel partners and end users, offering technical guidance and fostering customer relationships.
Develop and document expertise in industrial and hygienic fluid transfer applications, staying current on best practices and industry standards.
Collaborate with sales teams to identify new opportunities and deliver customized technical solutions to meet customer needs.
Other duties as assigned.
What You Will Bring to Graco
Bachelor’s Degree in Engineering or a related field.
3+ years of experience in technical selling, field application engineering, or related role in an industrial, manufacturing, or technical environment.
Strong knowledge of application development, product integration, and material validation processes.
Proficiency in troubleshooting and resolving technical issues in real-world applications.
Skilled in assembling and disassembling units, with a clear understanding of how to integrate them into end-user production processes.
Analytical and creative problem-solving skills to address customer challenges and recommend optimal solutions.
Familiarity with industrial processes, manufacturing equipment, and materials.
Demonstrated success in technical sales or support, with a proven ability to meet or exceed revenue goals.
Negotiation and interpersonal skills to build and maintain client relationships.
Ability to collaborate effectively with sales teams, distributors, and customers to drive solution adoption.
Strong communication skills with the ability to engage effectively across all levels of the end user’s organization, from maintenance teams to corporate management.
Ability to work independently in a highly technical capacity across diverse industrial environments.
Willingness to travel approximately to 60% as needed to support customer needs.
Valid Driver’s License and ability to maintain insurability with Graco’s chosen Fleet Insurer.
Accelerators
Global industrial manufacturing experience and knowledge.
Familiarity with PLC communication and troubleshooting is a plus.
Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).
At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco’s culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career.
Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
The base pay range for this position is listed below, exclusive of fringe benefits or other compensation. If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience. In addition to those factors, we will also consider internal equity of our current employees. Please keep in mind that the range provided is the full base salary range for the role. Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.
$64,600.00 - $113,100.00