Field Application Engineer, NAND/SSD

Key Responsibilities:

Strategic Alignment & Customer Engagement

• Align SK hynix product roadmaps with customer system architectures, serving as the primary liaison between customers and internal teams (Sales, Planning, Marketing).
• Present technical roadmaps (component, feature, product) to customer engineering teams and management to articulate data center solutions.
• Analyze customer system roadmaps and technical requirements to define internal product strategies.
• Provide competitive analysis and market insights on product roadmaps, technology, and qualification status based on customer feedback.
• Maintain high customer service levels by effectively balancing customer requests with SK hynix business goals.

Qualification & Project Management

• Manage end-to-end qualification activities for global customers and ODMs, including datasheets, samples, and validation reports.
• Lead cross-functional teams to execute qualification plans at customer and ODM sites, ensuring adherence to timelines and specifications.
• Coordinate sample schedules and validation milestones with customers and internal teams to secure design wins.

Technical Support & Issue Resolution

• Serve as the single point of contact (SPOC) for technical issues, leading Failure Analysis (FA) and providing status updates to customers.
• Handle Customer Quality and RMA processes, driving root cause analysis and preventive actions.

Controller Partnership & Validation

• Drive validation activities with controller partners to ensure successful integration of SK hynix NAND products.
• Define functional requirements for controller validation, aligning specs with data center application needs (AI/ML, Cloud, Enterprise).
• Collaborate with controller partners to execute validation plans, test scenarios, and resolve technical issues for design wins.

Qualifications:

Education & Experience

• B.S. or higher in Electrical Engineering, Computer Engineering, Physics, or a related technical field.
• Professional experience in a customer-facing technical role (e.g., FAE, Technical Account Manager, Systems/Validation Engineer). Ideal candidates typically have 2–10 years of relevant experience, but exceptional talent at all levels is welcome.

Technical Knowledge

• Solid understanding of Data Center architectures, Enterprise Storage systems, and NAND flash technologies. Knowledge of NVMe/NVMe-oF protocols and SSD controllers is required.
• Prior experience in a customer support role (FAE, Systems Engineer) for NAND flash or SSD products is preferred. Experience with Hyperscalers or ODMs is a plus.

Skills & Competencies

• Excellent communication skills with the ability to explain technical details to engineers and management both in writing and verbally.
• Proven ability to manage priorities and lead cross-functional teams to meet deadlines.
• Strong analytical skills for troubleshooting technical issues and optimizing system performance.
• Fluency in English and Korean (written and spoken) is preferred.

Benefits:       

• Top Tier health insurance at no employee cost
• Paid day offs: Paid Time Off, Company Holidays, Parental Leave, Happy Fridays
• 401k Matching
• Flexible Spending Account (FSA) for Health Care & Dependent Care
• Educational reimbursement up to $10,000 per year
• Donation Matching and volunteering opportunities
• Corporate discount programs
• Free Breakfast/Lunch/Dinner provided to employees