Job Description:
SUMMARY
We are looking for a commercially minded Field Applications Engineer to help accelerate growth across EMEA by solving customer challenges, winning technical opportunities, and turning market insight into future innovation. This is a high-impact role combining customer engagement, hands-on application expertise, and strategic collaboration across Sales, Marketing, and R&D.
You will drive revenue and product innovation by serving as the primary technical consultant for customers. You are responsible for navigating the "Design-In" process, ensuring flawless application, and funneling critical market insights back to the organization.
ITW’S BUSINESS MODEL & CULTURE:
- We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life. Our people thrive in our “flexibility within the framework” approach.
- We are committed to providing you with growth and development opportunities that maximize your unique potential.
- Our culture empowers you to think and act like a business owner – we want your entrepreneurial spirit to thrive!
- We live by our Core Values: simplicity, sharing risk, integrity, respect, and trust.
YOU MIGHT LIKE THIS JOB IF YOU ARE/HAVE…
- A technical consultant with a "commercial mindset," comfortable transitioning from a high-level design meeting to a "boots-on-the-ground" factory troubleshooting session.
- Enjoy ownership and autonomy
- Like solving real customer problems
- Can balance technical depth with commercial pace
- Are practical, hands-on, and action oriented
- Build trust quickly with customers and colleagues
- Spot opportunities others miss
PRIMARY RESPONSIBILITIES:
- Strategic Selection & Design-In: Analyse customer requirements (substrates, environmental stressors, mechanical loads) to specify the optimal product solution from the portfolio.
- Voice of the Customer (VOC): Systematically collect and synthesize customer feedback on product performance gaps, application needs, and market trends to influence the CBI roadmap.
- On-Site Process Optimization: Lead application trials to optimize installation characteristics, cure cycles, and surface preparation protocols to maximize value for the customer.
- Technical Sales Partnership: Collaborate with the sales team to provide technical justification for product value, helping to secure "Design Wins" through technical superiority.
- CBI Product Launch: Coordinate field testing of pre-launch products, ensuring real-world performance data is captured and communicated to the R&D team.
QUALIFICATIONS, SKILLS & COMPETENCIES:
- Degree or equivalent experience in Engineering, Chemistry, Materials Science, or related field
- Experience in industrial technical sales, applications engineering, product support, or similar customer-facing technical role
- Strong troubleshooting and problem-solving ability
- Commercial awareness with ability to support growth opportunities
- Comfortable working independently across multiple countries/customers
- Strong communication and relationship-building skills
- Willingness to travel across EMEA – 50%
- Fluent English required; additional European languages advantageous
Compensation Information:
€70,000 – €90,000 annually. Final starting salary will depend on location within EMEA, relevant experience, technical capability, and internal equity. Total compensation may also include applicable bonus and benefits in line with local country practice.
