Field Applications Engineer – UK

Our Business Development Team is seeking a Field Applications Engineer, UK. You would serve as a primary technical point of contact for TrellisWare’s customers. In support of the Business Development Team and the overall business growth of TrellisWare, the Field Applications Engineer (FAE) supports capture of new business and ongoing customer relationships by providing technical expertise to include advising and/or performing customer integration projects, giving new product and capability demonstrations, and providing on-site subject matter expertise during large-scale field exercises. This position collaborates with end users, vendors, and our internal product development team to maximize product effectiveness and generate new applications for TrellisWare products. In addition to understanding what the customer explicitly request, the FAE will also identify needs and requirements that the customers themselves may not have recognized, and will provide solutions.

In addition to customer-facing duties, the FAE advises internal TrellisWare teams such as product development and engineering about industry trends and customer needs that may lead to product enhancements or new product development. The FAE provides Voice of the Customer (VoC) inputs based on field experience and customer feedback.

Enhancing cohesiveness and maintaining team morale is a responsibility of all our team members, as is the ambition for self-improvement and talent development. Through this dedication to unity and professional advancement, each team member is directly impacting the successful outcome of TrellisWare’s deliverables and setting the tone for our core values of delivering excellence, pushing boundaries, and empowering people.

The essential duties and responsibilities include:

• Provides pre-sales, post-sales, and customer support for all TrellisWare product offerings both onsite and remotely.
• Provides customers with custom-tailored communications solutions for their specific systems.
• Generates new applications of our products for customers by collaborating with end users, vendors, and the internal product development team.
• Identifies customer issues with TrellisWare products and features and works closely with the customer to resolve those issues.
• Adapts standard TSM product offerings to a specific customer use case. Provides input and guidance on implementation of TSM to meet their mission requirements.
• Provides technical support for customers to help them understand the more advanced features of TrellisWare’s products to accomplish complex use cases.
• Identifies risks in fielded products or products under development that would negatively impact the customer.
• Supports the product development process by providing Voice of the Customer (VoC) input, capturing customer's expectations, preferences and aversions.
  • Communicates needed feature changes or updates to Product Management Team.
  • Communicates customer issues and feedback on field operation of TrellisWare products to all stakeholders, including both successful and unsuccessful systems integrations and product operability. May provide workaround solutions.
  • Provides lessons learned in the field as customers use TrellisWare products in real-time and translates the use case to the appropriate TW Team for design/development improvement.
  • Clarifies customer expectations of TrellisWare products and uses case profiles to help TrellisWare Teams design and develop products and documentation that meet customer needs and expectations.
• Provides consultation and technical support to sales and business development leads in securing of new business, field troubleshooting of products and integrations, performing demonstrations, and contributing to trade show booth customer interactions.
• Conducts field demonstrations, product training, integration with 3rd party accessories (such as antennas, headsets, power sources, cameras, microphones), applications (voice, IP data, video, etc) and product documentation. A strong emphasis on IP networking is a must.
• Crafts and delivers technical presentations of TrellisWare offerings to new and existing customers.
• Develops relationships with team members built on trust and respect.
• Performs other related duties as assigned.

Education and work experience requirements are:

• Four-year technical degree or military related service experience equivalent.
• Minimum of 7 years of related experience in the market or technology segments identified; 10+ years of relevant experience preferred.
• Demonstrates track record in fielding, integration, and troubleshooting networked communications products.
• A known track record of communication system deployments in the applicable market segment(s) is a must. 
• Experience in UK Special Forces, British Army, Royal Marines, Royal Navy, Royal Air Force, and/or commercial specialty communications communities are highly desired.

To be considered for this position, you would need to meet, at a minimum, the knowledge, skills, and abilities listed here:

• Strong understanding of IP data including addressing schemes, IP switches/router interface, gateway functionality, TCP/UDP protocols and the best methods for transfer over data pipe.
• In-depth understanding of Military and Public Safety tactical network infrastructure. Demonstrated familiarity with wideband networked military and commercial communication products and government contracting. Understands the military communications markets and their deployment practices including Public Safety, UK Special Forces and UK Armed Forces.
• Demonstrated strong documentation skills and proficiency with PC office applications.
• Ability to seamlessly integrate communications products with other customer systems and maximize network performance. Knowledge of electrical and mechanical integration for when customers decide they want to integrate radios into cars, or aircraft, or ships, etc.
• Ability to understand complex communication and engineering concepts and explain them to customers in simple, understandable ways.
• In-depth understanding of the design, manufacturing, testing, and sales procedures for handheld, manpack and embedded radio products.
• Ability to analyze, troubleshoot and fix network performance issues through monitoring and troubleshooting systems.
• Ability to work independently, demonstrated initiative, and ability to interact with a variety of engineering development teams, acquisition/procurement specialists and communications and/or networking product users.
• Demonstrated professionalism in customer-facing field events.
• Strong collaborative drive and interpersonal skills.
• Strong initiative, proactive work ethic and prioritization skills.
• Trustable judgement and analytical problem-solving skills.
• Effective execution and decision making.
• Champion of change and innovation.
• Strong written and verbal communication skills.

Additional requirements are:

• Must have the legal right to live and work in the UK and be able to provide evidence of this upon request.
• This role is open only to sole UK nationals who are eligible to obtain and maintain UK security clearance.
• Must have ability to travel 50-75% of the time domestically and internationally.

Note: Many of TrellisWare's positions require a security clearance or the ability to obtain one. Security clearance eligibility is determined by the UK government and requires sole UK nationality to access certain information. 

Employment terms and requirements include:

• The successful candidate will be employed through our Employer of Record (EOR) partner in the UK.
• This is a full-time position approved for remote work within the UK, except when travel is required for business purposes. Employees must reside in the UK and have the legal right to work in the UK throughout their employment.
• Due to collaboration requirements with our U.S. Pacific Time headquarters, this role may require working hours outside standard local business hours.

The physical demands described here represent those that must be met in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable those with qualified disabilities.

• Able to frequently sit, stand, walk, use hands to fingers, handle or feel, reach within hands and arm’s length, stoop, kneel, and crouch, talk and hear.
• Regularly required to sit and stand for extended periods of time; frequently required to use office equipment such as PC, printer, telephone, etc.
• Able to regularly lift and/or move up to 5 kilograms, frequently lift and/or move up to 12 kilograms, and occasionally lift and/or move up to 23 kilograms.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.