Onsite
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This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.
Roche is a successful company that can offer exciting career opportunities.
We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
Roche Sequencing & Life Science is seeking a Field Applications Scientist-Sequencing to join an expert team of Field Application Scientists and Field Engineers focused on providing top-tier customer support, including pre- and post-sales technical support, installation, and service. This highly-motivated individual will be responsible for partnering with sales and support teams in serving as the scientific/technical expert to help drive sales and provide support for customers. customer account management, internal and external training, pre-sales support and instrument implementations. This individual will routinely partner with Sales, Marketing and Support to drive key opportunities and business initiatives, while supporting a results-driven, customer-centric, high-performing team.
The Opportunity:
Provide expert knowledge of products and applications to customers, with the goal of providing consultative scientific support, e.g. assisting with product selection, experimental design, workflow optimization, etc.
Coordinate with Sales to provide customers with the scientific and product support necessary to accelerate the sales process such as pre sales presentations, increase success rates of product evaluation and provide continued post-sale technical support
Extensive local, regional and national travel (50-80% of the time) to work in the field with Sales Specialists, attending meetings with key customers, providing training in and assisting with the evaluation of NGS methods and presenting scientific seminars and technical presentations.
Report on activities in the field on a regular basis to leadership.
Deliver customer-facing seminars to support sales opportunities
Participate in the ongoing training of the Support & Applications teams.
Respond to technical inquiries from customers received by phone and e-mail, while proactively partnering with the Sales and internal Support team.
Monitor technical trends and provide feedback on competitive landscape, conceptualization of product extensions, product positioning and application development to Applications Manager and Product Managers.
Attend regional and national trade shows.
This is a field-based role - the territory will cover the States of Kentucky, Ohio, West Virginia, Virginia, Maryland, Delaware, Pennsylvania, New Jersey & New York City region. 50% to 75% travel is expected for this position. The ideal candidate for this role should reside in a major metropolitan area.
Who You Are:
Bachelor’s degree in a related field or equivalent work experience.
3 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems. Field implementation and training specialist experience or related experience.
Previous related laboratory, IT, or Medical Technologist (ASCP) experience in a related environment (i.e. hospital, laboratory, university)
Preferred Qualifications:
Advanced Degree in Science
Minimum 3 years demonstrated experience of Molecular Biology/Biochemistry concepts, practices and procedures
Minimum 3 years experience in Sequencing and other genomics technologies
Knowledge of bioinformatics and NGS data analysis software is a plus
Knowledge of dPCR and qPCR applications and analysis a plus
Customer support experience strongly preferred
Strong interpersonal and organizational skills
Strong presentation and communication skills
Previous experience mentoring and/or training.
A company car is provided with this position.
No relocation benefits available for this job posting
Candidate should reside within 50 miles of a regional metropolitan airport
The expected salary range for this position based on the primary location of Pennsylvania is 90,300.00 - 167,700.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
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