Field Brand Ambassador

Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection. 

Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve.

With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai—we are positioned for continued global growth, innovation and impact.

We’re looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth.

At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.

Duties and Responsibilities:

• Engage with prospective and existing agencies, end customers and consumers in a professional and friendly manner.
• Grow the volume of transactions and increase profitability, visit ALL agents in assigned territory.
• Dress agent locations according to brand standards.
• Participate in the development of promotional programs.
• Actively engage with consumers at agents’ location, set up in-store promotional events and other marketing initiatives to promote the brand.
• Assist with marketing and promotional activities such as massive events, trade shows, grass root events, festivals, fairs, or parades.
• Perform some activities related to our rewards program, training agencies, helping end customers to enroll, and promote the program.
• Collaborate with the Marketing Department in market research activities.
• Communicate market conditions to the Marketing Department and the local Sales Team; report agency needs, monitor competitive pricing and exchange rates, collaborate with market research activities, report any relevant information about the industry.
• Review the production numbers daily (remote access to the system will be made available) and watch for red flags. Any agent whose volume has decreased from one month to the next or whose growth is inconsistent with the regional trend or company goals for the area must be immediately contacted, visited, and put back on track.
• Respond to any shifts in market conditions swiftly and resolve issues before they become problematic or detrimental to growth.
• Coordinate with and maintain open lines of communication with other departments.
• Work with the marketing department on other projects that may be implemented.
• Maintain and/or repair equipment, install software.
• Participate in credit and collection effort

Qualifications:

• Fluency in Microsoft Excel and PowerPoint.
• Bi-Lingual English/Spanish
• Excellent presentation skills, verbal and written communication skills, and interpersonal skills.
• Highly motivated team player with a strong desire for success
• Experience in the money transfer industry is a plus

Working Conditions:

• This position will work remotely at agency locations, traveling 99% of the time around the assigned area.
• Must be willing to work flexible hours including evenings and weekends according to the needs of the business.
• Must wear a company branded shirt and wear professional attire all the time.

Benefits Include:

• Major medical/Dental/Vision insurance
• Life and Disability insurance
• Vacation
• 9 Sick Days
• 11 Paid Holidays
• 401k with Employer Match
• Parental Leave
• Employee Assistance Program