Field Care Specialist I

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Field Care Specialist I for our team in Pennsylvania.

This role requires frequent travel throughout the Pittsburgh, PA area, with potential to travel to our FreedomCare office.

Department & Position Overview:

Working closely with patients, caregivers, and departments across the business, you must be able to provide seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Every Day You Will: 

• Manage an assigned patient's caseload
• Adhere to a revolving monthly patient's service and compliance standard
• Direct point-of-contact for enrolled member questions, inquiries or concerns
• Experience with data input, case review and building rapport and confidence patients and caregivers
• Adept at multitasking, excellent communication (written and verbal) and organization skills
• Collaborate with Care Coordinators in scheduling home visits using tools available for efficiency
• Conduct home visits and complete necessary documentation to meet compliance requirements
• Review results of home visits with Care Coordinators and create follow-up steps, if necessary

Ideal Candidate Will Possess: 

• 1+ years of experience in field-based roles
• Capable of assessing patient health risks and identifying potential hazards within the home environment
• Motivation to meet and/or exceed case management targets or metrics
• Excellent written and verbal communication skills
• Excellent time management, critical thinking, and active listening skills; adept at multitasking
• Must have poise and patience when dealing with customers
• Demonstrates a high level of empathy and emotional intelligence
• You must have your own reliable transportation and ability to travel every day
• A self-starter personality and the ability to work independently with minimal supervision
• Ability and discipline to work remotely, as required

Nice-to-Haves:

• Skilled in building strong rapport to effectively communicate with, guide, educate, and support members and caregivers
• Previous medical field experience and/or case management, a plus
• Able to exercise independent judgment and proactively raise issues or emerging trends
• Strong problem-solving abilities, with the capacity to recognize issues and escalate appropriately
• Proficient in navigating computer software and mobile applications; experience with Salesforce and DocuSign is a plus
• Bilingual in any language; Spanish preferred

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.