Korea - Seoul, Korea, Republic of
Onsite
ABOUT ABBOTT:
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.
PRIMARY FUNCTION / OBJECTIVE:
The Field Clinical Engineer (FCE) provides advanced technical expertise in biomedical engineering to support Abbott’s capital equipment at installed centers. The role involves ensuring seamless hardware connectivity, basic operation, and troubleshooting of capital equipment, meeting customer expectations. Additionally, the FCE collaborates as sales teams with physicians, and product managers to provide technical guidance, training, and field service support.
MAJOR RESPONSIBILITIES / ACCOUNTABILITY:
• Maintain up-to-date technical knowledge of Abbott’s electrophysiology (EP) therapies, technologies, and the local healthcare market.
• Provide technical support and assistance to sales teams and physicians for capital equipment across the national territory.
• Deliver revenue targets by providing technical expertise that enhances product adoption and customer satisfaction.
• Act as a liaison between product marketing and product management for product incident monitoring and reporting, following Abbott’s standard procedures.
• Support product development initiatives as requested.
• Analyze competitors’ devices and contribute insights to the marketing database.
• Promote Abbott’s EP product lines and support market penetration through technical guidance and professional engagement.
• Conduct product presentations and respond to technical inquiries at exhibitions and conferences.
• Provide training to field clinical engineers, distributors, and customers on Abbott products, applications, and reimbursement guidelines (if applicable).
• Develop and maintain knowledge of clinical sites in the assigned territory
• Perform field service and technical support for capital equipment as needed.
REQUIREMENT:
Bachelor’s degree or above
PREFERRED QUALIFICATION:
Minimum 3 years of mapping‑related experience
Proven track record in market penetration and business development support
High competency in cath lab and operating room protocols and procedures
Recognized as a leader or expert beyond assigned accounts
Proficiency in Korean and English (written and spoken) required
In‑depth understanding of electrophysiology product portfolio, including capital equipment and related technologies
Familiarity with product features, applications, and troubleshooting techniques
Familiarity with quality management systems
Understanding of customer complaint handling and reporting procedures
Basic understanding of supply chain and inventory tracking for EP products
Awareness of capital equipment status tracking and procedure data management
Understanding of healthcare market dynamics, hospital procurement processes, and reimbursement systems
Knowledge of medical device regulations and compliance with local and international standards
Understanding of market dynamics
Basic hardware and software troubleshooting for capital equipment
IBHRE‑CEPS certification preferred
Ability to work with personnel at all levels
Excellent communication skills
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
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