Start Date: 11 January 2027
Location: Sunderland - Applicants will travel up to 90 minutes (approximately) from their home address to visit our customers.
Salary & Rewards
- £28,665 per annum (based on a 40-hour week)
- £4,200 annual car allowance
- Minimum earning potential: £32,865 per annum (including car allowance)
Is this role for you?
Do you:
- Hold a full UK driving licence and have access to your own vehicle?
- Enjoy working independently, outdoors, and meeting people face-to-face?
- Value flexibility and autonomy in your working day?
If so, we'd love to hear from you.
About the Role
As a Field Collections Agent, you'll represent Orbit, visiting customers in their homes to help them address outstanding balances and identify sustainable solutions. This is a customer-focused role where empathy, communication, and problem-solving skills are essential.
Your Responsibilities
Working independently, you will:
- Visit customers to discuss outstanding arrears and available payment options.
- Manage both regulated and non-regulated accounts.
- Process payments and arrange suitable repayment plans.
- Reconnect customers with relevant client services and support.
- Explain the potential consequences of continued non-payment.
- Update account outcomes in real time using an Orbit-issued iPad.
Working Hours
- Flexible 40-hour working week
- Shift patterns covering 8:00am to 8:00pm, Monday to Friday
- Option to condense hours into a 4-day working week
Benefits
- 31 days holiday (including bank holidays and December shutdown)
- Fuel card for business mileage
- Uncapped monthly bonus scheme (typically £200-£400)
- Comprehensive 4-week induction programme
- Access to Medicash health cash plan
- Employee Assistance Programme (EAP)
- Employee networking groups
- Monthly online team events, competitions, and fundraising activities
- "Moments that Matter" recognition awards
- Additional voucher and prize incentives throughout the year
Essential Requirements
- No CCJs, IVAs, or bankruptcies within the last six years
- Full UK driving licence with no more than six penalty points
- Access to your own vehicle
- Comfortable using technology and working independently in the field
Important Information
As Orbit operates within a regulated environment, all successful candidates will be required to undergo:
- A basic criminal records check
Please note we are unable to progress applications where a CCJ, IVA, or bankruptcy appears on a credit file, or where applicants do not have the right to work in the UK.
