Lucid Software is the leader in AI-driven work acceleration, helping teams see and build the future by turning ideas into reality. Its products include the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. The Lucid Visual Collaboration Suite, combined with powerful accelerators for cloud and process transformation, empowers organizations to streamline work, foster alignment, and drive business transformation at scale. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
We are looking for a hands-on, self-driven Field Enablement Manager to lead the onboarding, performance coaching, and development and delivery of high-impact enablement programs for our North America Commercial Sales teams. As a member of the Field Enablement team, you will partner closely with sales leadership, frontline managers, cross-functional partners, and global enablement peers to equip sellers with the knowledge, skills, and tools they need to execute consistently in the field. Your focus is in the field: partnering directly with frontline managers on deal strategy, dissecting customer conversations in Gong, running interactive deal clinics, and accelerating ramp time for our new hires. You will translate global GTM priorities and sales methodologies into practical, deal-winning execution across our commercial accounts. Your success will be measured by leading indicators of seller excellence such as accelerated ramp velocity, methodology and messaging adoption, pipeline progression, and frontline coaching impact–rather than passive course completion.
The right person for this role is an excellent facilitator, strong coach, and credible partner to sales leaders. You are comfortable working with sales teams in a fast-paced B2B SaaS environment, and you know how to turn business priorities, performance gaps, and field feedback into enablement experiences that strengthen seller skills and results, enabling them to meet measurable performance targets.
Your work will directly shape how quickly new sellers ramp, how rapidly the team applies our sales methodology and messaging, and how effectively our sellers reach their targets. Your success will be measured on outcomes such as reduced time-to-productivity, adoption of messaging and tactics, and quota attainment trends, not just program completion.
Responsibilities
Regional Enablement & Field Readiness
- Serve as the primary enablement partner for all sales roles across the NA Commercial region, including Corporate, Mid-Market, and SMB Account Executives.
- Partner with sales leaders and frontline managers to identify skill gaps, performance trends, and regional enablement needs.
- Customize global enablement programs to meet segment-specific needs, ensuring relevance to regional markets, buyer behavior, and sales priorities.
- Facilitate live enablement workshops that help sellers apply our sales methodology, messaging, and competitive positioning in real customer conversations.
- Reinforce enablement initiatives post-launch through reinforcement, practice, coaching, manager partnership, and follow-up.
Workshops, Coaching & Skill Development
- Lead high-energy, practical deal workshops, live pitch practices, and roleplays designed to help reps navigate complex commercial buyer dynamics.
- Craft and execute high-impact coaching plans tailored to diagnosed needs and designed to help our reps reach their key performance indicators.
- Support regional launches for new products, messaging updates, sales plays, methodology changes, tools, and other strategic initiatives.
- Develop high-impact, seller-friendly assets–including deal playbooks, competitive battlecards, discovery frameworks, and call review guides that reps actively want to use in live cycles.
- Support frontline managers with coaching and guidance to reinforce enablement priorities in their team meetings, deal reviews, and coaching conversations.
- Stay close to the field by attending team meetings, listening to sales calls, gathering rep and leader feedback, learning rep workflows and tools, and understanding day-to-day seller challenges.
- Partner with frontline sales leaders to inspect pipeline, join key account reviews, and diagnose tactical skill gaps using Gong and Salesforce data.
- Share field insights with global enablement and GTM partners to improve programs, content, and execution.
- Build manager-facing resources and run dedicated manager enablement sessions to help frontline managers lead more effective 1:1s, pipeline inspections, deal reviews, and team meetings.
- Leverage AI-enabled insights to identify seller skill gaps, analyze rep calls and performance trends, and personalize coaching recommendations.
New Hire Onboarding & Ramp
- Support the regional execution of our global new hire onboarding program for NA Commercial sales roles, helping new sellers ramp quickly and confidently.
- Facilitate onboarding sessions, practice workshops, on-on-one coaching, and role-specific learning activities.
- Act as a day-to-day enablement coach for new hires as they move through onboarding, helping them achieve key performance milestones.
- Track new hire progress, identify where reps are struggling, and provide targeted coaching to improve early productivity.
- Partner with sales managers to coordinate onboarding activities, provide performance insights, and collect feedback all to ensure new hires are prepared for success in their first 90 days.
Requirements
- 4+ years of experience in B2B SaaS sales (carrying a quota), field-facing sales Enablement, sales leadership, or a combination of these in a SaaS environment.
- Proven experience coaching sales professionals with a track record of delivering tangible, measurable results. (e.g. improved ramp time or quota attainment). Formal coaching certification or training is highly preferred.
- Experience with AI tools to analyze seller performance, generate insights, and improve the speed, relevance, and effectiveness of coaching and training.
- Strong facilitation and communication skills, with the ability to command the room and build instant credibility with seasoned sales reps and directors.
- Experience with MEDDPICC, Challenger, Command of the Message, Sandler, ValueSelling, or other formal sales methodology.
- Experience using sales tools such as Salesforce, Gong, and ZoomInfo, or similar systems.
- Ability to turn complex concepts into clear, practical, field-ready enablement solutions.
- Data-informed mindset with the ability to use metrics and feedback to improve rep performance.
- Ability to pivot quickly and manage multiple complex projects simultaneously in a fast-paced environment.
- This position is hybrid, combining remote work with in-person collaboration at our South Jordan, UT office two days per week (Tuesday and Thursday).
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