What success looks like in this role:
- Serve as Field Engineer for Enterprise and High-End Storage (HES) environments, supporting complex infrastructure across the company’s product and service portfolio.
- Perform break/fix diagnostics and repair for enterprise servers, storage platforms, and related infrastructure, ensuring service restoration and SLA compliance.
- Execute installations and implementations of enterprise hardware and storage solutions, including configuration, validation, and post-installation stabilization.
- Provide technical support for critical service events (Sev 1 / priority calls), ensuring rapid troubleshooting, escalation coordination, and service recovery.
- Deliver technical support to strategic enterprise and hyperscale customers, including Unilever, Henkel, Pure Storage, Amazon, BT, Quantum, and Internal Systems, ensuring operational continuity and high service standards.
- Provide on-site and remote support across Bogotá, the Sabana industrial perimeter, and nationwide locations, including remote regions requiring extended travel.
- Use advanced diagnostic tools and technical expertise to resolve complex issues involving servers, storage, operating systems, and related infrastructure.
- Collaborate with engineering teams, technical support, and vendors to resolve escalated incidents and complex technical challenges.
- Provide backup coverage during Field Engineer vacations for key client accounts and operational commitments.
- Maintain accurate service documentation and ticket closure, ensuring compliance with operational procedures and service delivery standards.
- Maintain required technical certifications and continuously update product knowledge across supported enterprise platforms and technologies.
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years’ experience in area of responsibility
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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
