Want to know if this job is worth applying to?
Gold Coast, Queensland, Australia
Onsite
An exciting opportunity has presented itself to join the Gold Coast services team as a Field Engineer working on the nbn network.
The Field Services (FS) Team within Chief Operations Business Unit, provides Field Workforce capabilities across all technologies for, Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults and Quality Inspection.
A bit about your role
Based in Gold Coast, your new role as a Field Engineer will focus on representing nbn’s Field Services team in all field-based assurance and build activities specifically related to the HFC network. You will be responsible for supporting HFC network integration, augmentation, and upgrades, as well as conducting field audits and ensuring connect quality and Delivery Partner performance across services linked to the HFC infrastructure.
This role demands high-level field support, which may include travel, scheduled after-hours work, and participation in an on-call roster to respond to urgent HFC-related escalations and service issues.
Role expectations
This role involves field management and network assurance across nbn’s passive and active infrastructure, with a strong emphasis on the HFC (Hybrid Fibre-Coaxial) network. The successful candidate will be responsible for overseeing assurance activities and executing network element upgrades, particularly within the HFC domain. The role demands on-site technical support, resolution of escalations, and a deep understanding of HFC architecture, RF fundamentals and operations. Familiarity with FTTP technologies is beneficial, but a robust grasp of HFC systems is essential to ensure effective network performance and upgrade delivery.
A bit about you
The ideal candidate will have a strong technical background in maintaining and restoring HFC infrastructure, with hands-on experience in field-based assurance and fault resolution. Expertise in FTTX technologies such as FTTP is advantageous, but a deep understanding of HFC architecture and operations is essential particularly building/commissioning outside plant network equipment ie: Nodes, Amps and passive devices. Familiarity with network assurance protocols across technologies like Ethernet, DWDM, and GPON is beneficial.
You’ll be a natural problem solver with a methodical approach to troubleshooting and escalation management. The role requires a quick learner who can adapt to evolving technologies and field conditions. Flexibility, resilience under pressure, and the ability to manage competing priorities are key traits. You’ll also be a highly organised team player who brings a constructive mindset and a proactive approach to challenges and capable of thriving in a dynamic and fast-paced field environment.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.
The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.