Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
The Assisted Tools Team within the Customer & Employee UI Experiences Domain is seeking an Engineer Software/Dev candidate. The Assisted Tools Team supports multiple front-line customer support applications. This role will focus on the technician support channel, focusing on the T360 (Tech360) and NWT (National Watch Tower) applications, which support both our in-home fulfillment technicians, Network Technicians, and XOC agents in the field.
Job Description
*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*
What You’ll Do:
- Writing and maintaining efficient code for software components, adhering to best practices in development
- Supporting the design and development of new software applications aligned with business objectives
- Implementing testing frameworks for software validation, including unit and integration tests, to ensure quality
- Documenting the software development process, including design and deployment procedures, to facilitate knowledge sharing
- Analyzing software integration needs and planning system architecture to meet technical specifications
- Reviewing current practices and technical literature to inform project solutions and applying engineering methodologies
- Working with Quality Assurance to ensure applications meet technical requirements and fit specifications
- Troubleshooting software issues, providing resolutions to enhance application performance and user satisfaction
- Understanding of AI tools and SDD (Spec Driven Development) for faster development and implementation – example, Github Copilot, OpenSpec.
Required Skills & Experience
- 2+ years of full-stack development experience with React.js and backend technologies (Node.js, Java, or similar)
- Strong skills in JavaScript (ES6+), TypeScript, HTML/CSS, and modern UI development
- Experience building and consuming REST APIs and integrating front-end with backend services
- Familiarity with state management (Redux, Context API) and responsive design
- Working knowledge of databases, Git, and CI/CD pipelines
- Ability to troubleshoot production issues and support high-impact operational applications
- Experience working in Agile teams and collaborating cross-functionally
Nice to have: exposure to field service, workforce management, or real-time monitoring applications
About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
- Medical & Dental
- 401(k) Savings Plan
- Generous paid time off
- Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
- Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
- Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Job Profile: Engineer 2, Software Development & Engineering
Skills
Full Stack Development, React.js, State Management, Troubleshooting
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
