Field Network Operations Center - IT Analyst

Oxy produces, markets and transports oil and natural gas to maximize value and provide resources fundamental to life. The company leverages its global leadership in carbon management to advance lower-carbon technologies and products. Headquartered in Houston, Oxy primarily operates in the United States, Middle East and North Africa. To learn more, visit Oxy

Oxy strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business.

The Field Network Centralized Operations IT Analyst will support Oxy’s Onshore Resources and Carbon Management assets by monitoring, troubleshooting, and escalating telecommunications, network, SCADA, automation, and IT service issues. This role serves as a key point of response for network and service alarms, outage communications, ticket management, and coordination with field, automation, IT, engineering, and vendor teams to help restore services quickly and reduce customer impact. The ideal candidate is technically curious, detail-oriented, disciplined under pressure, and comfortable working a 12-hour rotating shift schedule in a fast-paced operations environment.

Essential Job Duties

A successful candidate perform reactive monitoring, troubleshooting, and working to resolve or escalate telecommunication and IT related issues within Oxy’s Onshore Resources and Carbon Management (ORCM) assets. Duties and responsibilities include:

• Responsible for initial triage, escalation, and resolution of network and service monitored alerts and troubles. Actively and consistently support all efforts to simplify and enhance the customer experience.
• Perform basic network operations functions such as monitoring information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.
• Identify, notify, and escalate network and service issues.
• Respond to network and service alarms with the primary focus to discover and resolve customer-impacting issues before customers recognize impact to their services.
• Compose and send outage notifications, alerts and inform a wide audience (including executives) of high-risk network and service impacting events and major customer-impacting incidents.
• Act as a technical escalation for the Automation and IT teams.
• Respond to emails from internal groups and external vendors pertaining to a wide range of customer-facing issues.
• Under supervision, manages outage calls to drive quick resolution to customer-impacting issues. Handling and appropriately directing incoming trouble calls.
• Work closely with ORCM automation and IT teams to resolve service issues.
• Escalate and resolve network problems / faults with appropriate parties.
• Tracks and updates problems in the trouble ticketing system.
• Monitor traffic pattern to identify potential problem areas and escalate to take corrective action to implement short term adjustments as well as refer chronic problems to Engineering for permanent resolution.
• Identify alarm correlations and appropriate response actions for future automation.
• Performs other duties as requested by manager

Required Qualifications

• Information Systems and Network experience

• Ability to remotely troubleshoot communication issues between SCADA System and end devices

• Ability to remotely troubleshoot communication issues on core network infrastructure

• Cyber security troubleshooting

• Ability to troubleshoot OPC and applications

• Ability to troubleshoot Automation laptops and desktops

• Willing to work 12-hour shifts from 7am-7pm Central Time (Week 1: Mon, Tues, Fri, Sat, Sun; Week 2: Weds, Thurs)
• Strong pattern recognition skills/good at interpreting data and graphs
• Strong decision-making skills
• Discipline and attention to detail to deliver quality work
• Strong English communication skills and the ability to work with a variety of different technical and non-technical personnel

• Thorough understanding and use of Microsoft Office Suite

Desired Qualification

• College graduate in Computer Science, MIS, Engineering, or a related field preferred; Equivalent work experience pertaining to information technologies, project management, and / or telecommunications may be acceptable.
• Relevant work experience (e.g. NOC, data analytics, customer service, telecom industry, tech industry)
• Strong understanding of process development and runbook documentation
• Experienced shift work
• Passion for technology
• Ambition to learn and progress
• Strong interpersonal skills
• Fast learner

Recruitment Fraud
 
It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process. All Oxy job postings and offers will require a completed application through our company website.
 
Oxy does not charge a fee at any stage of the recruiting process. We will never:
 
•  Ask you to pay for applications, interviews, meetings, processing, training or for any other fees
 
•  Use recruiting or placement agencies that charge candidates an advance fee of any kind or
 
•  Request personal information such as passport and bank account details at an early stage of our recruitment process.
 
We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.